Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KIRANDEEP KAUR

Brampton

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Golumbia Video
01.2024 - 02.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

HDFC Bank
02.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolutions.

Education

Master Of Commerce - Business

Khalsa college
Sultanpur lodhi, punjab
08.2020

Bachelor Of Commerce - Business

City Group of Institute
jalandhar, punjab
05.2018

Skills

  • Budgeting and finance
  • Effective communication
  • Emotional intelligence
  • Team building
  • Staff training and development

Languages

English
Full Professional

Timeline

Customer Service Representative

Golumbia Video
01.2024 - 02.2025

Customer Service Representative

HDFC Bank
02.2021 - 11.2022

Master Of Commerce - Business

Khalsa college

Bachelor Of Commerce - Business

City Group of Institute

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KIRANDEEP KAUR