Jasmine Sodhi
Brampton,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer service representative
Curo Canada Corp
05.2023 - 07.2023
- Providing exceptional client support and uphold customer-first culture
- Answer all customer questions across various offerings and help customers find the best product for their needs
- Identify and/or support initiatives to enhance client's experience with their online and loan by phone
- Using proprietary systems to track and document all key information and forms required
- Utilizing client’s information to offer sales and services according to their needs.
Payments and rewards representative
President Choice Financial
01.2023 - 04.2023
- Engaging with clients on a daily basis in Fortinos grocery store and educate clients on the benefits of PC MasterCard and Money account
- Upselling clients based on their needs on the spot and enrolling them
- Answering client’s questions and finding appropriate solutions
- Accomplishing targets on a daily basis and as a team
- Actively engage with customers to educate and promote President's Choice Financial products
- Understand customer needs to make appropriate recommendations
- Offer exceptional advice and product knowledge
- Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product
- Approach each situation with confidence and enthusiasm to promote and sell our wide selection of products and solutions.
Store Manager
CASH MONEY
12.2021 - 12.2022
- Display management skills and successfully hire, train, and promote employees
- Continuous involvement in the development of myself and my team to uphold company’s standards
- Planning day-to-day tasks and driving sales in frontline
- Develop business plans and monthly meetings with employees was some of the delegations
- Delivering monthly performance review of employees and ensure development
- Delivering KPI’s and review daily reports and targets with team
- Coaching and development and weekly team hurdles and meetings
- Risk assessment for loans and cheques
- Supporting, training, and developing team
- Approving employee's payroll and identifying any discrepancies.
Assistant Manager
CASH MONEY
09.2018 - 12.2021
- Analyzing and interpreting data and financial reports
- Leadership, training, and mentoring
- Sales calls and results on spot
- Staff handling and development
- Handle complaints and customers (escalation, if necessary)
- Adhere to Cash Control, compliance, privacy policies and procedures
- Excellent administrative skills, inbound and outbound calls
- Fast learner and supervise new systems and products
- Action plan for generating revenues using SMIT action plan.
Education
Business marketing -
Northern Pures College
04.2018
Bachelor’s in business administration -
Desh Bhagat University
04.2015
Skills
- CRM software
- Customer Service
- Data collection
- QuickBooks and payroll
- Administration, time management and Training and Development of staff (4 years)
- Strategic planner
- Sales by utilizing new systems at work (selling Lines of credit, PDL, other products)
- Communication skills
- Strategic Planner
- Team player
- Sales Demonstration
- Persistence
- Problem-solving abilities
- Multitasking and Organization
- Credit analysis
- Budgeting and Finance Management
- Financial Budgeting
- Budget Forecasting
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Documented and resolved client issues which led to customer satisfaction.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
References
References available on request
Timeline
Customer service representative
Curo Canada Corp
05.2023 - 07.2023
Payments and rewards representative
President Choice Financial
01.2023 - 04.2023
Store Manager
CASH MONEY
12.2021 - 12.2022
Assistant Manager
CASH MONEY
09.2018 - 12.2021
Business marketing -
Northern Pures College
Bachelor’s in business administration -
Desh Bhagat University
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