Kirandeep Kaur
Edmonton,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at KFC. Skilled in Call Management and Active Listening, I excel in resolving complaints and improving customer relationships. Achieved significant efficiency in administrative tasks, Microsoft Excel and effective scheduling techniques.
Overview
3
3
years of professional experience
Work History
Crew Member
Bar Burrito
08.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
KFC
04.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Student Administrative Assistant
School
04.2022 - 01.2023
- Streamlined administrative processes by implementing efficient filing systems, resulting in a more organized office environment.
- Enhanced student engagement through the creation of informative presentations and visual aids for various campus events.
- Supported academic staff by coordinating schedules, organizing meetings, and maintaining up-to-date calendars for optimal time management.
- Assisted in the development of event budgets, ensuring proper allocation of resources to support student services and programs.
Education
High School Diploma -
Northern Alberta Institute of Technology
04.2026
Skills
- Schedule development
- Team development
- Quality assurance controls
- Teamwork and collaboration
- Calm and professional under pressure
Languages
Timeline
Crew Member
Bar Burrito
08.2024 - Current
Customer Service Representative
KFC
04.2023 - 02.2024
Student Administrative Assistant
School
04.2022 - 01.2023
High School Diploma -
Northern Alberta Institute of Technology
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