Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Rosemarie Quinsay

Rosemarie Quinsay

Toronto,ON

Overview

12
12
years of professional experience

Work History

Crew Member

Tim Hortons
09.2023 - 06.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Crew Manager

Burger King
02.2023 - 06.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Caregiver

Mr. Wilfredo Gamazon
12.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Crew Member

A&WRestaurants
01.2023 - 02.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Assistant Manager

Z-Teca Mexican Eatery
09.2021 - 05.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Travel Consultant Supervisor

Twinkle Travel And Tourism
05.2017 - 09.2019
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
  • Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.

Branch Manager

Michael J. Lhuillier Financial Servic
02.2016 - 01.2017
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Caregiver

Mahi Sighn
01.2025 - Current

Inventory &Receptionist

Otel Pampanga
04.2014 - 06.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Waitress / House Keeping

Red Coconut Beach Resort
07.2013 - 03.2014
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Bachelor Of Hospitality And Tourism Management - Management And Tourism

University of Niagara
Toronto, ON
06.2022

Bachelor Of Hospitality And Tourism Management - Hotel And Resort Management

Holy Angel University
Angeles Pampanga
11.2013

Skills

  • Business Development
  • Operations Management
  • Strategic Planning
  • Schedule development

    Knowledge in PMS System (Amadeus & Opera)

    Works Well under pressure and Problem Solving

    Team Communica

Languages

English
Full Professional

Additional Information

CERTIFICATES

• Food Handler Certificate

• Certificate of Achievement ni

E-Travel Manager (Amadeus)

• National Cerificate I & I Holder as Tour Guiding, F&B Services, Event and Travel Servic

Timeline

Caregiver

Mahi Sighn
01.2025 - Current

Caregiver

Mr. Wilfredo Gamazon
12.2024 - Current

Crew Member

Tim Hortons
09.2023 - 06.2024

Crew Manager

Burger King
02.2023 - 06.2024

Crew Member

A&WRestaurants
01.2023 - 02.2023

Assistant Manager

Z-Teca Mexican Eatery
09.2021 - 05.2022

Travel Consultant Supervisor

Twinkle Travel And Tourism
05.2017 - 09.2019

Branch Manager

Michael J. Lhuillier Financial Servic
02.2016 - 01.2017

Inventory &Receptionist

Otel Pampanga
04.2014 - 06.2015

Waitress / House Keeping

Red Coconut Beach Resort
07.2013 - 03.2014

Bachelor Of Hospitality And Tourism Management - Management And Tourism

University of Niagara

Bachelor Of Hospitality And Tourism Management - Hotel And Resort Management

Holy Angel University

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Rosemarie Quinsay