KIRANDEEP KAUR
Brampton,ON
Summary
Detail-oriented and customer-centric professional with a background in customer service and a passion for delivering exceptional client experiences. Seeking to leverage strong communication and problem-solving skills as a Credit Resolution Officer at RBC Bank. Dedicated to providing tailored financial solutions and building long-lasting client relationship and uphold organizations compliance standard.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Home Care Coordinator
LifeLabs Medical Laboratory Services
5 2023 - Current
- Engaged with 60+ customers during shifts, answer patient questions, answer phone requests, direct callers for out-of-town orders
- May deal with 150-200 records/requisitions a day
- Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement
- Developed and implemented laboratory policies and procedures, resulting in 20% improvement in laboratory efficiency
- Coordinated scheduling of staff for home visits, ensuring adequate coverage for all clients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Collection Agent
Bill Gosling Outsourcing
01.2021 - 12.2021
- Performed outbound calls to delinquent customers, Negotiated tailored payment plans with customers to prevent accounts from entering collections.
- Applied knowledge of legal requirements related to collections, such as FDCPA laws, state regulations.
- Researched customer inquiries regarding payments, credit balances, and billing adjustments, ensuring accuracy and timeliness of resolution.
- Handled an average of 79 customer inquiries and complaints per day with 98% customer satisfaction rate
- Provided Comprehensive support to team members to enhance their effectiveness in meeting client needs and achieving performance goals upto 98%
Education
Web Design And Programming -
College CDI
Quebec 01.2019 - 01.2021
Some College (No Degree) - Science
Milton Academy
India 04.2014 - 04.2016
Skills
Client Centric-Build strong rapport with clients, offering tailored solutions
Proficient in effective problem-solving techniques
Effective communicator: skilled in negotiation and persuasion
Excellent Interpersonal Skills: Proficient in verbal and written English communication
Timeline
Collection Agent
Bill Gosling Outsourcing
01.2021 - 12.2021
Web Design And Programming -
College CDI
01.2019 - 01.2021
Some College (No Degree) - Science
Milton Academy
04.2014 - 04.2016
Home Care Coordinator
LifeLabs Medical Laboratory Services
5 2023 - Current