KIRANDEEP KAUR
Brampton,ON
Summary
Detail-oriented and customer-centric professional with a background in customer service and a passion for delivering exceptional client experiences. Seeking to leverage strong communication and problem-solving skills as a Credit Resolution Officer at RBC Bank. Dedicated to providing tailored financial solutions and building long-lasting client relationship and uphold organizations compliance standard.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Home Care Coordinator
LifeLabs Medical Laboratory Services
5 2023 - Current
- Engaged with 60+ customers during shifts, answer patient questions, answer phone requests, direct callers for out-of-town orders
- May deal with 150-200 records/requisitions a day
- Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement
- Developed and implemented laboratory policies and procedures, resulting in 20% improvement in laboratory efficiency
- Coordinated scheduling of staff for home visits, ensuring adequate coverage for all clients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Collection Agent
Bill Gosling Outsourcing
2021.01 - 2021.12
- Performed outbound calls to delinquent customers, Negotiated tailored payment plans with customers to prevent accounts from entering collections.
- Applied knowledge of legal requirements related to collections, such as FDCPA laws, state regulations.
- Researched customer inquiries regarding payments, credit balances, and billing adjustments, ensuring accuracy and timeliness of resolution.
- Handled an average of 79 customer inquiries and complaints per day with 98% customer satisfaction rate
- Provided Comprehensive support to team members to enhance their effectiveness in meeting client needs and achieving performance goals upto 98%
Education
Web Design And Programming -
College CDI
Quebec 2019.01 - 2021.01
Some College (No Degree) - Science
Milton Academy
India 2014.04 - 2016.04
Skills
Client Centric-Build strong rapport with clients, offering tailored solutions.
Timeline
Collection Agent
Bill Gosling Outsourcing
2021.01 - 2021.12
Web Design And Programming -
College CDI
2019.01 - 2021.01
Some College (No Degree) - Science
Milton Academy
2014.04 - 2016.04
Home Care Coordinator
LifeLabs Medical Laboratory Services
5 2023 - Current
Similar Profiles
Thi Linh Giang PhamThi Linh Giang Pham
Medical Laboratory Assistant at LifeLabs Medical Laboratory ServicesMedical Laboratory Assistant at LifeLabs Medical Laboratory Services
Anjali JoshiAnjali Joshi
TALENT ACQUISITION SPECIALIST at LifeLabs Medical Laboratory ServicesTALENT ACQUISITION SPECIALIST at LifeLabs Medical Laboratory Services
Dharmil JokhakarDharmil Jokhakar
Medical Laboratory Assistant at LifeLabs Medical Laboratory ServicesMedical Laboratory Assistant at LifeLabs Medical Laboratory Services