Narinder Bedi
Winnipeg,MB
Summary
To leverage over 3 years of experience as a customer service professional and managing business with extensive sales, problem solving, analytical and cash balancing skills. Passionate for seeking a role asa Banking advisor at RBC to elevate client experience, adeptly negotiate payments and uphold compliance standards for organizational triumph.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Petro Canada
2022.06 - Current
- Assisted 120 to 150 Customers in a day to completing purchasing, cash handling and preparing invoices and billings.
- Organize items purchased by customers according to their type or size for easy retrieval during checkouts
- Maintained a clean, safe, and organized store environment to enhance the customer experience memorable.
- Improved customer satisfaction by taking strong ownership and resolving complaints promptly at first point of contact.
- Maintain relationships with newcomer support services and proactively engage with customer and deliver excellent service experience through completing transactions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Self-motivated and mentored a diverse team, resulting in 100% improvement in cross-functional collaboration.
- Achieved a percentage of 95% of targets by offering products education and advice to the customers.
- Defined clear targets, objectives and communicated to team members.
Store Manager of Operations
Shri Ganesh Computer Center
2020.04 - 2021.06
- Increased sales by 95% with special displays and promotions
- Responded to customer requests for products, services, and company information in fast-paced environment through proactive communication and positive feedback.
- Managed store employees and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Customer Service Representative
Kochar Tech
2020.01 - 2020.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Elevated customer satisfaction scores by a remarkable 98% through a dedicated customer centric approach.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members and assisting in organizing and overseeing assignments to drive customer excellence.
- Be-at ease working in a structured and goal oriented environment ( call duration, quality call control, customer retention, sales, digital enablement)
- Developed rapport with customers through active listening, leading to higher retention rates and positive feedback from clients.
Education
Professional Photography - Professional Photography
Red River College of Applied Arts, Science And Technology
Winnipeg, MB01.2022
Skills
- Client centric-build strong rapport with clients,offering tailored solutions
- Effective Problem resolution skills
- Excellent interpersonal skills-strong oral and verbal communication in English.
- Goal-oriented-exceptional track record in setting and achieving challenging goals.
- Proficient in MS Office and MS excel.
Languages
English
Hindi
Punjabi
Accomplishments
- Proficient in MS Excel to develop inventory tracking spreadsheets
- Customer Follow-up - Ensured that customers were ssatisfied with company products and services by doing purchasing follow up calls
- Conflict Resolution - Responsible for handling customer inquiries and accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Product Promotion : Up-sold products and motivated customers to upgrade current product plans
- Telephone service- Professionally processed 60+ calls per days, providing information and service to ensure customer excellence.
Timeline
Assistant Manager
Petro Canada
2022.06 - Current
Store Manager of Operations
Shri Ganesh Computer Center
2020.04 - 2021.06
Customer Service Representative
Kochar Tech
2020.01 - 2020.12
Professional Photography - Professional Photography
Red River College of Applied Arts, Science And Technology
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