Narinder Bedi
Winnipeg,MB
Summary
To leverage over 3 years of experience as a customer service professional and managing business with extensive sales, problem solving, analytical and cash balancing skills. Passionate for seeking a role asa Banking advisor at RBC to elevate client experience, adeptly negotiate payments and uphold compliance standards for organizational triumph.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Petro Canada
06.2022 - Current
- Assisted 120 to 150 Customers in a day to completing purchasing, cash handling and preparing invoices and billings.
- Organize items purchased by customers according to their type or size for easy retrieval during checkouts
- Maintained a clean, safe, and organized store environment to enhance the customer experience memorable.
- Improved customer satisfaction by taking strong ownership and resolving complaints promptly at first point of contact.
- Maintain relationships with newcomer support services and proactively engage with customer and deliver excellent service experience through completing transactions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Self-motivated and mentored a diverse team, resulting in 100% improvement in cross-functional collaboration.
- Achieved a percentage of 95% of targets by offering products education and advice to the customers.
- Defined clear targets, objectives and communicated to team members.
Store Manager of Operations
Shri Ganesh Computer Center
04.2020 - 06.2021
- Increased sales by 95% with special displays and promotions
- Responded to customer requests for products, services, and company information in fast-paced environment through proactive communication and positive feedback.
- Managed store employees and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Customer Service Representative
Kochar Tech
01.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Elevated customer satisfaction scores by a remarkable 98% through a dedicated customer centric approach.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members and assisting in organizing and overseeing assignments to drive customer excellence.
- Be-at ease working in a structured and goal oriented environment ( call duration, quality call control, customer retention, sales, digital enablement)
- Developed rapport with customers through active listening, leading to higher retention rates and positive feedback from clients.
Education
Professional Photography - Professional Photography
Red River College of Applied Arts, Science And Technology
Winnipeg, MB01.2022
Skills
- Client centric-build strong rapport with clients,offering tailored solutions
- Effective Problem resolution skills
- Excellent interpersonal skills-strong oral and verbal communication in English
- Goal-oriented-exceptional track record in setting and achieving challenging goals
- Proficient in MS Office and MS excel
Languages
English
Hindi
Punjabi
Accomplishments
- Proficient in MS Excel to develop inventory tracking spreadsheets
- Customer Follow-up - Ensured that customers were ssatisfied with company products and services by doing purchasing follow up calls
- Conflict Resolution - Responsible for handling customer inquiries and accurately providing information to ensure resolution of product/service complaints and customer satisfaction
- Product Promotion : Up-sold products and motivated customers to upgrade current product plans
- Telephone service- Professionally processed 60+ calls per days, providing information and service to ensure customer excellence.
Timeline
Assistant Manager
Petro Canada
06.2022 - Current
Store Manager of Operations
Shri Ganesh Computer Center
04.2020 - 06.2021
Customer Service Representative
Kochar Tech
01.2020 - 12.2020
Professional Photography - Professional Photography
Red River College of Applied Arts, Science And Technology
Similar Profiles
Dustin ZahorejkoDustin Zahorejko
Fuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck StopFuel Station Attendant at Petro-Canada Gas Station & Petro-Pass Truck Stop
JASKARAN SINGH PARHARJASKARAN SINGH PARHAR
Sales Supervisor at PETRO CANADASales Supervisor at PETRO CANADA
JASLEEN KAURJASLEEN KAUR
Customer service representative at Petro CanadaCustomer service representative at Petro Canada