Kiran Raj
Senior Integration Engineer
St. Thomas,Ontario
Summary
Professional integration expert with deep experience optimizing system interoperability and enhancing data flows. Adept at leveraging technical skills in API management, software integration, and troubleshooting to drive operational efficiency. Strong collaborator focused on delivering impactful solutions in team environments and adapting to evolving project needs. Known for reliability and results-driven mindset, ready to contribute to innovative integration projects.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sr. Integration Specialist
D2L
12.2024 - Current
- Enhanced business operations by integrating disparate systems, such as CRM, ERP, and HRM applications.
- Collaborated with cross-functional teams to define integration requirements and develop suitable solutions.
- Streamlined data exchange processes by developing custom APIs and web services.
- Increased user satisfaction by identifying opportunities for process improvement within integrated systems.
- Contributed to the overall success of the organization by sharing knowledge and expertise with colleagues through presentations, workshops, or mentoring sessions.
- Developed custom connectors to facilitate seamless data flow between enterprise applications.
- Managed multiple integration projects simultaneously while adhering to deadlines and budget constraints.
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
Integrations Specialist
FlexSpring
07.2023 - 12.2024
- Code integrations to client requirements using Flexspring.
- Collaborate with clients and business stakeholders and assist in development process and ensure compliance to all requirements.
- Collaborate with a project manager on client data maps.
- Perform integration testing, guide the client through User Acceptance Testing, and lead the Go Live launch.
- Document the nuances of the integration for the client and Flexspring support team.
Sr. Implementation Specialist
TealBook
02.2022 - 06.2023
- Oversee the day-to-day operations of the implementation team, working with other Team Leads across Client Services, Product, Development and CloudOps teams to manage and resolve customer issues and escalations.
- Manage enterprise projects with multiple internal and external stakeholders to design & deliver solutions within the software and guide the customer through their testing and adoption.
- KPI management (TTA, TTFV, TTT and TTV).
- Manage POCs.
- Perform comprehensive testing of APIs to verify their optimal functionality and reliability.
- Responsibilities
Technical Consultant
CBRE GWS
08.2019 - 02.2022
- Monitor new client implementations and existing client support, provide daily problem-solving, coordination and leadership as required.
- Identify and resolve problems, provide guidance on best practices, and ensure smooth operation and customer satisfaction.
- Train customers as needed.
- Ensure a successful deployment of the company's products by understanding customer requirements, configuring systems, performing installations, and conducting tests.
- Support the sales team by providing technical expertise during the pre-sales process. This involves understanding customer requirements, conducting product demonstrations, and addressing technical questions or concerns.
- Responsibilities
Technical Lead- Integrations
Happiest Minds Technologies
09.2016 - 07.2018
- Engage with customers to understand their needs, pain points, and expectations to guide them toward the most suitable products or solutions.
- Assist in implementing and configuring the product to meet the customer's requirements.
- Provide technical guidance and support to the team in the design and implementation of solutions.
- Provide ongoing technical support, troubleshooting, and problem-solving for customers.
- Develop and provide training and documentation to customers on how to use the product effectively.
- Maintain strong relationships with customers, keeping them informed of updates, new features, and best practices.
- Responsibilities
Backend Developer
Happiest Minds Technologies
11.2013 - 08.2016
- Design, develop, test, deploy, maintain, and improve software and new user-facing features.
- Optimize applications for maximum speed and scalability and analyze feedback from customers and internal teams to identify issues and improvement opportunities.
- Ensure that the software is reliable, extensible, maintainable, secure, well-tested and performs well under load.
- Troubleshoot, debug and upgrade existing software and collect feedback for continuous improvement.
- Responsibilities
Education
PG Certificate in Embedded Systems Development
Fanshawe College
London, On 09.2018 - 04.2019
Electrical and Electronics Engineering
University of Kerala
06.2009 - 08.2013
Skills
- Integration of ERP, CRM, HRIS, and ITSM systems with Workato
- Advanced recipe development with Workato SDK
- API orchestration and data integration
- Integration governance management
- Automation best practices
- Cross-functional collaboration
- Data transformation scripting
- Streamlined Workato deployment processes
- Adaptability and flexibility
- Effective communication
- Attention to detail
- Problem-solving aptitude
Certifications
- Workato Level III Certified Integration Developer
Credential ID: rs27jn3agzkk
Verification: https://verify.skilljar.com/c/rs27jn3agzkk
- Workato Level II Certified Integration Developer
Credential ID: 128503205
Verification: https://credentials.workato.com/f34152c1-a391-40e6-9b74-00fc5d86fe4f
- Workato Level I Certified Integration Developer
Credential ID: 128252104
Verification: https://credentials.workato.com/98b23c83-20b6-4e37-8445-c914fbb0365c#acc.6f3pVFHE
- Project Management Professional (PMP)®
Credential ID: 3005720
Verification: https://www.credly.com/badges/cbad90b3-d727-4247-86a3-a1865a904c6e/public_url
Accomplishments
- Spearheaded the design and implementation of a scalable, end-to-end integration framework at D2L from the ground up, processing over 500,000 records monthly and reducing manual data handoffs by 90%.
- Authored and maintained a comprehensive integration playbook and Confluence documentation (50+ pages), slashing new-hire ramp-up time by 60%.
- Developed and standardized 20+ Workato recipe templates and best-practice guidelines, accelerating integration delivery by 35% and ensuring consistency across projects.
- Designed and implemented real-time monitoring slack channels, reducing Mean Time to Resolution (MTTR) for integration incidents by 50%.
- Collaborated with QA and product teams to build an automated testing suite for all integrations, achieving 95% test coverage and streamlining UAT cycles by 40%.
- Optimized API consumption by refactoring call structures and introducing batch processing, cutting API call volume by 30% and reducing third-party costs.
- Partnered with business stakeholders to translate complex requirements into technical solutions, delivering every project on time and within budget.
Websites
Timeline
Sr. Integration Specialist
D2L
12.2024 - Current
Integrations Specialist
FlexSpring
07.2023 - 12.2024
Sr. Implementation Specialist
TealBook
02.2022 - 06.2023
Technical Consultant
CBRE GWS
08.2019 - 02.2022
PG Certificate in Embedded Systems Development
Fanshawe College
09.2018 - 04.2019
Technical Lead- Integrations
Happiest Minds Technologies
09.2016 - 07.2018
Backend Developer
Happiest Minds Technologies
11.2013 - 08.2016
Electrical and Electronics Engineering
University of Kerala
06.2009 - 08.2013
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