Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Kiran Krishnan

Thunderbay,Ontario

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Kitchen Supervisor/Customer Service Cashier

Popeyes Louisiana Kitchen
Thunderbay, ON
09.2022 - Current
  • Ensured all kitchen staff adhered to food safety and sanitation regulations.
  • Maintained a clean working environment by delegating tasks appropriately among staff members.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Monitored inventory levels of ingredients, supplies and equipment.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Trained new employees on proper cooking techniques, recipes and food preparation methods.
  • Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
  • Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Resolved customer complaints regarding food quality or service issues.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Enforced strict adherence to health codes and safety protocols in the workplace.
  • Coordinated with other departments to ensure timely delivery of meals to guests.
  • Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
  • Created daily, weekly and monthly work schedules for kitchen staff.
  • Performed regular inspections of storage areas, coolers, freezers, ovens.
  • Greeted customers and provided friendly customer service.

Customer Service Representative

malteese
Thunderbay, ON
03.2023 - 11.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Consulted with customers to resolve service and billing issues.

Junior Network Administrator

S R Arcade
Kottayam, India
03.2019 - 08.2021
  • Configured and maintained routers, switches, and firewalls.
  • Researched network technology trends and compared to existing architecture to present useful improvement suggestions to clients.
  • Researched new products available in the market to make recommendations on cost effective solutions.
  • Monitored network performance and security.
  • Ensured compliance with established security policies and procedures.
  • Performed system backups on a regular basis.
  • Designed test scenarios to ensure that changes do not adversely affect existing environment.
  • Evaluated vendor proposals for hardware and software purchases or services rendered.
  • Troubleshooted connectivity issues between local area networks and wide area networks.
  • Assisted in developing disaster recovery plans for the organization's IT infrastructure.
  • Analyzed network traffic to identify potential threats or suspicious activities.
  • Maintained inventory of networking equipment such as routers, switches, cables.
  • Conducted research on emerging technologies in support of network upgrades, enhancements, and modifications.
  • Managed daily operations of the LAN and WAN environment.
  • Provided technical support to end-users in resolving network-related problems.
  • Participated in training sessions aimed at improving technical knowledge base.
  • Developed data transmission protocols for secure communications over the Internet or other networks.
  • Created user accounts, assigned rights, and managed access privileges.
  • Implemented patches for operating systems and applications.
  • Participated in meetings with vendors regarding technology refreshment projects.
  • Installed new hardware and software components.
  • Diagnosed and resolved technical issues related to networks.
  • Provided troubleshooting and testing to support network.
  • Installed and supported hardware and software for desktops, servers, and printers.
  • Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.
  • Researched, recommended, configured, and supported hardware and software for multiple departments.
  • Determined and alleviated hardware, software and network issues.

Education

Bachelor of Science - Physics

M G University, Baselius College
Kottayam, Kerela
04-2019

Associate of Science - Computer Programming

Confederation College of Applied Arts And Technology
Thunder Bay, ON

Skills

  • Team Management
  • Health Code Requirements
  • Inventory Controls
  • Food Safety Understanding
  • Opening and Closing Procedures
  • Policy Enforcement
  • Staff Training
  • Operations Management
  • Kitchen Organization
  • Staff Management
  • Kitchen Management
  • Problem Resolution
  • Active Listening
  • Leadership
  • Time Management
  • Calm Under Pressure
  • Interpersonal Communication
  • Multitasking
  • Customer Relations
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Expertise in [Programming Language]
  • Usability Understanding
  • Project Coordination
  • Software Development
  • Object-Oriented Programming
  • Web Development

Affiliations

  • Been treating my sick Grandparents and mom who was diagnosed with cancer ,So i am good in taking care of people and understanding their food,medication and sleep cycle.

Languages

English
Full Professional
Hindi
Full Professional
Malayalam
Native/ Bilingual
Tamil
Full Professional

Certification

  • G2 Driving License holder

Timeline

Customer Service Representative

malteese
03.2023 - 11.2024

Kitchen Supervisor/Customer Service Cashier

Popeyes Louisiana Kitchen
09.2022 - Current

Junior Network Administrator

S R Arcade
03.2019 - 08.2021

Bachelor of Science - Physics

M G University, Baselius College

Associate of Science - Computer Programming

Confederation College of Applied Arts And Technology

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Kiran Krishnan