Manoj Silwal
Edmonton,CANADA
Summary
Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking additional responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Dedicated food service worker proficient in customer service, food handling, and preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Manager with excellent communication skills and rapid and precise customer service skills. Experienced manager professional with strong leadership and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Swing Manager/ Food service supervisor / Kitchen Department manager
Mcdonald’s
09.2023 - Current
- Supervise and co-ordinate activities of staff who prepare and portion food
- Supervise shift operations to deliver product fast and provide quality customer service
- Ensure that food and service meet quality control standards
- Establish methods to meet work schedule
- Train staff in job duties, Sanitation and safety standard
- Maintain the records of stock, repairs, sales, wastage and prepare and submit reports
Restaurant Manager
Mc Donald’s
02.2013 - 05.2023
- Created fun team building activities to engage staff in up selling to meet revenue targets
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Reduced labor costs by % whilst maintaining excellent service and profit levels
- Carefully interviewed, selected, trained and supervised staff
- Led and directed team members on effective methods, operations and procedures
- Developed, implemented and managed business plans to promote profitable food and beverage sales
Education
Secondary Education Exam -
International college
01.2010
Skills
- Customer-orientated
- Organized multi-tasker
- Committed team player
- Team management
- Inventory control and record keeping
- Customer engagement
- Shift management
- Point of sale (POS) system operation
Languages
English
Native or Bilingual
Timeline
Swing Manager/ Food service supervisor / Kitchen Department manager
Mcdonald’s
09.2023 - Current
Restaurant Manager
Mc Donald’s
02.2013 - 05.2023
Secondary Education Exam -
International college
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