Kira Olfert
Borden,ON
Summary
Dynamic Postal Clerk with extensive experience at Canada Post, recognized for enhancing customer satisfaction and reducing returned mail rates through meticulous attention to detail and problem-solving skills. Proven ability to train new employees and collaborate effectively under pressure, ensuring workplace safety and efficient operations. Computer savvy with strong verbal communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Postal Clerk
Canada Post
03.2023 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Developed strong knowledge of Canada Post policies and procedures, providing informed assistance to customers when needed.
Postal Clerk
Canada Post
10.2018 - 07.2020
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
Postal Clerk
Canada Post
08.2015 - 07.2018
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Sorted mail according to size, shape and destination.
- Ensured safe transportation of mail by carefully loading and unloading vehicles according to regulations.
Freelance Writer
Saskatoon Express Newspaper
03.2012 - 03.2015
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Enhanced online visibility for clients by crafting personalized content, integrating keywords seamlessly into engaging articles.
Education
University of Regina
Regina05-2003
B.A. Honours - History
University of Saskatchewan
Saskatoon05-1999
Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Team collaboration
- Discretion
- Ability to meet people where they are
- Mult-tasking
Accomplishments
Golden Key International Honour Society, University of Saskatchewan Chapter, 1999
Canadian Military Journalism Scholarship, Centre for Military and Strategic Studies at the University of Calgary, 2003
Languages
English
Native or Bilingual
Certification
Level One Early Childhood Education certificate.
Timeline
Postal Clerk
Canada Post
03.2023 - Current
Postal Clerk
Canada Post
10.2018 - 07.2020
Postal Clerk
Canada Post
08.2015 - 07.2018
Freelance Writer
Saskatoon Express Newspaper
03.2012 - 03.2015
University of Regina
B.A. Honours - History
University of Saskatchewan
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