Kingsley Nwachukwu
Winnipeg
Summary
Experienced customer service professional with a proven track record in outbound sales, telemarketing, and customer support. Adept at providing exceptional service and collaborating with team members to achieve performance targets. Recognized for strong work ethic, critical thinking skills, and problem-solving abilities that consistently drive customer satisfaction and contribute to team success.
Overview
5
5
years of professional experience
Work History
Telemarketing Agent
Vision Research INC.
05.2022 - Current
- Conducted market research and polling surveys through remote telephone outreach
- Utilized effective communication skills to engage with respondents from diverse demographics
- Ensured accurate documentation of survey responses for analysis and reporting
- Demonstrated adaptability to project-specific guidelines and objectives
Customer Service Representative
TTEC Canada Solutions
08.2021 - 12.2021
- Enabled and disabled customer accounts while ensuring compliance with company policies and procedures
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Inside Business Sales Consultant
Rogers Services
02.2021 - 07.2021
- Conducted proactive outreach campaigns to inform customers about necessary phone updates, ensuring service continuity
- Performed account reviews to identify upselling opportunities, enhancing customer satisfaction and revenue
- Collaborated with team members to develop innovative sales strategies, meeting team targets within deadlines
Tier 1 Advisor
Avalon at Concentrix
04.2020 - 01.2021
- Processed refunds and resolved customer inquiries related to media and service issues efficiently
- Managed customer accounts, troubleshooting technical issues and updating account information as needed
- Delivered exceptional service in handling a high volume of inbound calls and emails, consistently meeting performance metrics
- Contributed to team success by participating in training sessions and providing support during peak periods
Education
BA - Economics
University of Manitoba
Winnipeg, MB12-2025
High School Diploma -
Potasfield College
07.2019
Skills
- Exceptional Customer Service Delivery
- Skilled in Document Organization
- Efficient Scheduling and Time Management
- Comprehensive Digital Literacy
- Analytical Thinking and Problem-Solving Abilities
- Effective Collaboration and Teamwork
- Leadership and Management Capabilities
- Effective Listening Skills
- Graphic Design Expertise
- CRM software
- Professional communication
Timeline
Telemarketing Agent
Vision Research INC.
05.2022 - Current
Customer Service Representative
TTEC Canada Solutions
08.2021 - 12.2021
Inside Business Sales Consultant
Rogers Services
02.2021 - 07.2021
Tier 1 Advisor
Avalon at Concentrix
04.2020 - 01.2021
High School Diploma -
Potasfield College
BA - Economics
University of Manitoba
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