Kingsley Ama
Brampton,ON
Summary
Energetic worker offering background maintaining zero error in tasks or customer service. Dedicated to sound safety practices and highly effective work.
Highly skilled driver G licensed with 5+ years of manual transmission driving experience, quality control, as well as working as a lot attendant with various vehicles. Committed individual well-versed in mentoring newly hired personnel.
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Alarm Technician
Avante Security
11.2023 - 02.2024
- Enhanced security systems by installing and programming alarm devices in residential and commercial properties.
- Reduced false alarms by conducting thorough inspections and maintenance of security equipment.
- Improved client satisfaction with timely troubleshooting and repair of faulty alarm systems.
- Collaborated with sales team to provide accurate estimates for system installations, ensuring budget adherence and customer satisfaction.
Loss Prevention
Blackbird Security
10.2023 - 02.2024
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Designed, installed and configured email encryption gateways with data loss prevention.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
Customer Service Representative
GTA1 Detail
09.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Delivery Driver
Instacart
01.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
Stager(Lot Attendant)
CanadaDrives
02.2022 - 08.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load vehicles into trailerss.
Service Advisor
Infiniti
01.2022 - 02.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Security Supervisor
Executek International
01.2021 - 03.2021
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Security
Paladin Security
03.2020 - 08.2020
- Conducted patrols of key areas to spot and control security concerns.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Order Picker
Cardinal Warehouse For Honda, Hyundai, Porsche, BMW
10.2021 - 11.2021
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Delivery Driver
Skip The Dishes
10.2019 - 02.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
Car Lot Attendant
Adesa Auction
03.2019 - 09.2019
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Assessed condition of customer vehicles both before and after parking to verify condition of vehicles.
- Evaluated lot and parking scheme to promote optimal utilization of area.
- Excellent Manual/Standard driver.
- Highly educated in all cars.
Call Center Representative
Laurentian University
01.2019 - 03.2019
- Processed many debit and credit card and electronic check payments with softwares.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
St Thomas Aquinas
Brampton, ON06.2017
Business -
Laurentian University
Greater Sudbury, ON04.2023
Skills
- Safety Procedures
- Stocking and Replenishing
- Shipping and Receiving
- Teamwork and Collaboration
- Staff Training
- Heavy Lifting
- Equipment Operation
- Stockroom Maintenance
- Attention to Detail
- Data Entry
- Product Signage and Labeling
- Quality Control
- Goal Setting and Prioritization
- Decision Making
- Inventory Management and Planning
- Microsoft Office
- Quick Learner
- Cash Register Operations
- Data Processing
Certification
- CPR Training - 2024
- First Aid Training - 2024
- Security License - 2024
Timeline
Security Alarm Technician
Avante Security
11.2023 - 02.2024
Loss Prevention
Blackbird Security
10.2023 - 02.2024
Customer Service Representative
GTA1 Detail
09.2022 - 03.2023
Stager(Lot Attendant)
CanadaDrives
02.2022 - 08.2022
Delivery Driver
Instacart
01.2022 - Current
Service Advisor
Infiniti
01.2022 - 02.2022
Order Picker
Cardinal Warehouse For Honda, Hyundai, Porsche, BMW
10.2021 - 11.2021
Security Supervisor
Executek International
01.2021 - 03.2021
Security
Paladin Security
03.2020 - 08.2020
Delivery Driver
Skip The Dishes
10.2019 - 02.2020
Car Lot Attendant
Adesa Auction
03.2019 - 09.2019
Call Center Representative
Laurentian University
01.2019 - 03.2019
High School Diploma -
St Thomas Aquinas
Business -
Laurentian University
- CPR Training - 2024
- First Aid Training - 2024
- Security License - 2024
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