Kim S. Santos
San Diego
Summary
Detail-oriented professional dedicated to working efficiently and accurately to achieve diverse administrative functions and goals. Positive and upbeat team player with great communication, organizational and time management abilities. Adept at handling simultaneous tasks in an efficient manner. Goal oriented professional seeking employment in an organization that will allow me to apply and enhance my leadership skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
Greystar Property Management
San Diego
05.2022 - Current
- Implements online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Maintains accurate records of correspondence with and from tenants.
- Uses conflict resolution skills to quickly resolve issues among residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conduct background checks on prospective tenants.
- Managed bookkeeping for entire property.
- Balanced checks and ledgers.
- Performed month-end closing activities.
- Processed accounts payable and receivable transactions.
- Reviewed employee expense reports for compliance with company policies.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Conducted eviction proceedings in court; prepared documents and presented cases to judges.
- Developed strategies to address issues related to nonpayment of rent or other violations of lease agreement.
- Attended hearings regarding evictions; represented landlords in small claims court matters.
- Prepared notices such as 3-day pay or quit, 30-day notice to vacate, Unlawful Detainer Summons and Complaint papers, and other legal correspondence.
- Implemented new policies regarding safety regulations as well as company policies and procedures.
- Conducted training sessions on HR policies and procedures.
Medical Unit Secretary
Mercy Health Hospital
Rockford
10.2021 - 04.2022
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Applied HIPAA privacy and security regulations while handling patient information.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department.
- Coordinated patient appointments, maintained files and received incoming phone calls.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided patient information to facilitate timely admissions and discharges.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Managed physician calendar, scheduling patient appointments and procedures.
Leasing Specialist
Essex Property Trust
San Diego
10.2019 - 09.2021
- Awarded the Star Leaser and Rookie of the Year award for 2020.
- Knowledgeable of over 8 properties in the San Diego Region.
- Consistently involved in Funnel Leasing improvements and Q&A’s.
- Heavily involved with Zoom calls that discuss company improvements.
- Maintains consistency with target goals on a weekly basis.
- Acts as a voice for the Collection on Sales Rally calls when presented the opportunity.
- Successfully achieves top leaser on a consistent basis.
- Coordinates with direct supervisors on new policies and procedures to improve our Collection.
- Process daily market pricing to provide accurate up to date information for future residents.
- Act as a liaison between key clients, partners and management on operational issues.
- Create and produce daily, weekly and monthly sales and service reports for management.
- Utilized marketing skills to conduct outreach marketing for community which resulted in higher traffic and leases for Essex.
- Maintains and documents accurate record of new and existing residents for future business purposes.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
Administrative Associate III
UCSD Medical Center
San Diego
05.2019 - 08.2019
- Managed obtaining surgical authorization workqueues.
- Diligently obtained surgical authorizations for multiple specialties.
- Made intuitive decisions based on the best interest of the department.
- Responsible for maintaining urgent authorization requests and processing in a timely manner.
- Meticulously reviewed patient charts for proper registration.
- Verified and updated proper insurance coverages.
- Basic office duties such as faxing and printing.
Administrative Associate
Rady Children’s Hospital
San Diego
03.2018 - 05.2019
- Delivered exceptional customer service through direct communication with clients and team members.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Managed electronic calendars using Outlook and scheduled meetings, appointments and conference calls.
- Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Processed financial documents, contracts, expense reports and invoices.
- Monitored scheduling and event coordination such as corporate fundraisers and executive meetings.
- Generated documents including office correspondence and reports. Processed accounting, purchasing and budget documentation including accounts payable and accounts receivable support.
Credentialing Specialist
Nucleus Health
San Diego
01.2018 - 02.2018
- Efficiently credentialed all initial applicants in a timely fashion
- Reviewed credentials files and ran reports for potential red flags
- Maintained and updated all practitioner databases
- Verified the professional licensing, training, and certifications of professional medical staff to ensure healthcare professionals comply with all established regulations and guidelines
- Provided assistance and guidance to employees with resume preparation, health record requirements, and completion of the personal provider information sheet
PSR III/Ancillary Scheduler
Scripps Health
San Diego
06.2014 - 12.2017
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Coordinated billing activities on behalf of 20+ providers, including coordinating insurance authorizations, collecting co-payments and resolving discrepancies.
Education
Certified Nursing Assistant - Nursing
Pacific Health Education Center
San Diego, CA08.2017
High School Diploma -
Mt. Carmel High School
San Diego, CA06.2009
Some College (No Degree) -
Palomar College
San Marcos, CASome College (No Degree) -
San Diego Miramar College
San Diego, CASkills
- Microsoft Office Word, Microsoft Excel, Microsoft PowerPoint
- Programs: EPIC, UCSD Blink, Connexxus, Marketplace
- 10 key, Pricing
- Problem solving
- Attention to detail
- CNA
- Conflict resolution
- CPT/ICD-10
- Customer service
- Databases
- 80 WPM
- Faxing
- Filing
- Team leader
- Marketing
- Medical terminology
- Multitasking
- Organization skills
- Policies
- Event planning
- Business processes and procedures
- Telephone etiquette
- Leading meetings
- Sales and marketing aptitude
- Policy enforcement
- Application processing
- Property Management
- Extensive knowledge of HIPPA
Certification
- BLS Certified
- CNA
Accomplishments
- Awarded Rookie of the Year at Essex in 2020
- Awarded Star Leaser of the Year at Essex 2020
- Awarded Employee of the Year at Scripps Health in 2018
- Exceeded sales goals on a weekly basis
- Created highly effective results with new programs that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
Timeline
Assistant Community Manager
Greystar Property Management
05.2022 - Current
Medical Unit Secretary
Mercy Health Hospital
10.2021 - 04.2022
Leasing Specialist
Essex Property Trust
10.2019 - 09.2021
Administrative Associate III
UCSD Medical Center
05.2019 - 08.2019
Administrative Associate
Rady Children’s Hospital
03.2018 - 05.2019
Credentialing Specialist
Nucleus Health
01.2018 - 02.2018
PSR III/Ancillary Scheduler
Scripps Health
06.2014 - 12.2017
Certified Nursing Assistant - Nursing
Pacific Health Education Center
High School Diploma -
Mt. Carmel High School
Some College (No Degree) -
Palomar College
Some College (No Degree) -
San Diego Miramar College