Kimiya Azhand
North Vancouver,Canada
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Earls Kitchen + Bar
West Vancouver, BC
02.2023 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Retail Sales Advisor
Coach New York
Vancouver , BC
06.2022 - 02.2023
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Head Cashier
zara
West Vancouver, BC
09.2018 - 01.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed payments for customers quickly and accurately to exceed productivity standards.
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
Associate of Arts - Industrial Psychology
Capilano University
North Vancouver, BC04.2025
Skills
- Teamwork and Collaboration
- Complaint Resolution
- Customer Service
- Verbal and Written Communication
- POS System Operation
- Documentation and Reporting
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Spanish
Limited
references
references upon request
Timeline
Manager
Earls Kitchen + Bar
02.2023 - Current
Retail Sales Advisor
Coach New York
06.2022 - 02.2023
Head Cashier
zara
09.2018 - 01.2022
Associate of Arts - Industrial Psychology
Capilano University
Similar Profiles
Joshua Fraser-BamfordJoshua Fraser-Bamford
Shift Leader at Earls Kitchen + BarShift Leader at Earls Kitchen + Bar
Prakhyath JataPrakhyath Jata
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar
BHAVRAJ SIDHUBHAVRAJ SIDHU
Server Assistant at Earls Kitchen + BarServer Assistant at Earls Kitchen + Bar