Kimia Rajaei
Edmonton,AB
Summary
Results-oriented Sales Associate and Keyholder versed in handling a wide range of tasks in challenging, fast-paced environments. Over six years of experience increasing sales, growing customer loyalty and training staff. Organized, friendly and outgoing with exceptional communication and time management abilities.
Overview
6
6
years of professional experience
Work History
Third Key Holder
Fossil
07.2021 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
Sales Associate
Fossil
11.2019 - 07.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
Team Leader
Le Chateau
01.2019 - 06.2019
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Sales Associate
Le Chateau
06.2017 - 01.2019
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Bachelor of Arts - Psychology
MacEwan University
Edmonton, AB11.2025
Skills
- Time Management
- Retail Industry Experience
- Recruitment and Training
- POS Terminal Operation
- Payroll Preparation
- Staff Coaching and Training
- Team Leadership
- Good Communication Skills
- Fluent in both English and Farsi
Timeline
Third Key Holder
Fossil
07.2021 - Current
Sales Associate
Fossil
11.2019 - 07.2021
Team Leader
Le Chateau
01.2019 - 06.2019
Sales Associate
Le Chateau
06.2017 - 01.2019
Bachelor of Arts - Psychology
MacEwan University
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