Molly de Sousa
Chateauguay,Quebec
Summary
Dedicated professional with a strong background in customer service and team leadership. I have over five years of experience in managing operations and training staff within retail environments. Proven ability to enhance team performance and maintain high standards of service.
Overview
3
3
years of professional experience
Work History
Third key holder
Aubenerie
Montreal
11.2024 - 03.2025
- I maintained safety and security measures, managed a group of workers, dealt with inventory and merchandise
- I took calls and dealt with anything that needed to be addressed
- I maintained customer service in the process and kept clientele a priority
Team Lead
Metro
Chateauguay
12.2023 - 11.2024
- Supervised boulangerie operations and led night shifts, maintaining high standards for a year
- Managed shift schedules and facilitated seamless operations during peak holiday periods
- Embraced additional responsibilities and completed critical tasks with efficiency and precision
Cashier
Couche Tard
Chateauguay
06.2023 - 09.2023
- Memorized a wide range of products, including cigarettes, vapes, and accessories, to enhance customer service
- Prepared pastries and maintained a meticulous store environment to ensure customer satisfaction
- Handled lottery machines and ticket sales with accuracy and efficiency
Warehouse Associate
Walmart Canada
Chateauguay
06.2022 - 12.2022
- Orchestrated team training sessions focused on merchandise organization and exemplary customer service
- Coordinated cargo truck operations and strategically arranged merchandise on pallets for efficient retrieval
- Utilized a jack lift to move pallets effectively, ensuring optimal storage conditions
Education
High School Diploma
Howard S Billings
Chateauguay06.2022
Skills
- Sales
- Organization
- Using hand jack lift
- Managing teams
- Time management
- Ability to work under stress
- Efficient work
- Training employees
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Third key holder
Aubenerie
11.2024 - 03.2025
Team Lead
Metro
12.2023 - 11.2024
Cashier
Couche Tard
06.2023 - 09.2023
Warehouse Associate
Walmart Canada
06.2022 - 12.2022
High School Diploma
Howard S Billings