Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberlyann Manuel

Carson

Summary

Dynamic Patient Care Coordinator with a proven track record at Quest Diagnostics, excelling in appointment scheduling and interdepartmental collaboration. Leveraged strong verbal communication and attention to detail to enhance patient experiences and streamline healthcare documentation, ensuring compliance with HIPAA protocols while facilitating effective communication across departments.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator - Client Services

Quest Diagnostics
10.2020 - 01.2024
  • Delivered excellent patient experiences and scheduled members for preventative care benefits.
  • Communicated with healthcare professionals to verify daily list of scheduled appointments.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Applied administrative knowledge and courtesy to explain procedures and services to members.
  • Facilitated communication between members and various departments and staff.

Visual Merchandiser

Macy's
10.2008 - 10.2020
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Proposed new ideas and concepts to enhance merchandise displays.

Education

Certified Phlebotomy Technician (CPT)

New Bridge College
Long Beach, CA

Associate of Arts -

El Camino College
Torrance

High School Diploma -

Carson High School
Carson, CA

Skills

  • Organizational standards
  • Verbal and written communication
  • Interdepartmental collaboration
  • Multitasking
  • Creative problem solving
  • Attention to detail
  • Appointment scheduling
  • Healthcare documentation
  • HIPAA protocol adherence
  • Claims processing

Timeline

Patient Care Coordinator - Client Services

Quest Diagnostics
10.2020 - 01.2024

Visual Merchandiser

Macy's
10.2008 - 10.2020

Certified Phlebotomy Technician (CPT)

New Bridge College

Associate of Arts -

El Camino College

High School Diploma -

Carson High School

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Kimberlyann Manuel