Kari Armstrong/Peddle
Abbotsford,BC
Summary
Professional client care expert with passion for delivering exceptional service and fostering strong client relationships. Adept at handling complex client needs and consistently exceeding expectations. Known for effective collaboration and adaptability in dynamic environments. Possess strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Impact Health Chiropractic And Sports Rehabilitation
01.2025 - 08.2025
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Ensured compliance with company policies, industry regulations, and legal requirements related to client care coordination activities.
- Streamlined appointment scheduling for improved efficiency and increased client retention.
- Monitored service delivery quality to ensure exceptional client experiences consistently.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
Food Services
Alberta Health Services
04.2024 - 02.2025
- Serving Long term care patients, and patients in cognitively impaired unit
- Cleaning Duties in kitchen and around hospital
- Maintaining very high standards of cleanliness and personal hygiene
- Casual Position
- Monitored and enforced quality standards for hospital food services.
Dietary Aide/Night Baker
Mountain View Seniors Housing
08.2022 - 01.2025
- Night Baker
- Evening Cook
- Dining Services
- Laundry services
- Coordinates the preparation of, and cooks and plates high-quality meals in accordance with the approved menu and food service standards.
- Ensures special diet and texture modifications are accommodated.
- Food service for Lodge residents
- General cleanliness of Food Service areas
- A positive rapport with seniors, friendly and helpful team player
- Completes baking, cooking, and cleaning duties
- Assists with resident needs and responds to emergency issues, as required
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Pharmacy Assistant/Cashier
Remedy's Rx
10.2021 - 08.2022
- Assembling Blister Packs
- Counting and Inventory of pharmacy medications
- Excellent customer service skills
- Stocking of new inventory
- Reorganising main end caps
- Upkeep of store and staff areas
- Answer customers inquiries
- Ordering new stock
- Delivered customer medications
- Inventory Management
- Storage Awareness
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
Receptionist
Massage Experts
10.2020 - 09.2021
- Direct billing for client's medical insurance
- Filing, scanning and copying
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Administrator
Canadian Tree Care
05.2020 - 09.2021
- Invoicing for multiple companies
- Scheduling quote appointments and calendar maintenance
- Payment processing
- Customer follow-ups and complaints
- Website research
- Project administrator
Group Eligibility Administrator
Alberta Blue Cross
11.2019 - 01.2020
- This was a contract position in which I was hired for a special project. Initially worked and trained in the Group Eligibility department, entering new companies and its members into AB Blues Cross's two medical systems. Also updating and terminating current members. For the project I enrolled hundreds of members into the life benefit system and then went back and quality assured other employees work as well.
- Contract Position
Office Administrator
Teco Westinghouse
04.2019 - 10.2019
- This was a temporary contract position that consisted of doing reception answering all the main incoming calls and distributing to the appropriate person. Was the Administration assistant, ensured the Invoicing was done daily for 2 Alberta Cities. I ensured that all incoming mail is distributed to the appropriate departments in a timely manner. Dealt with all couriers incoming and outgoing along with receiving all freight coming into the building.
- Temporary Contract Position
Executive Assistant
SCM Insurance Services
06.2015 - 03.2019
- Team member in the Finance department which consisted of entering of all personal receipts into the company portal ensuring they are paid
- Ensuring that all requests from executives are completed in a timely manner
- Helping in any projects that were given and ensured they were completed in the allotted time
- Assist with several Finance departments including Accountants Receivable which entailed entering their cheques on spreadsheet for balancing, scanned into the system and handed to AR for them to process daily
- For the Accounts Payable I approved Cheque requests for all TD Visas in the portal, ensured to contact the Visa holder to ensure all the transactions were entered and balanced each and every month, did about 90-150 transactions a day
- Trust accounting, I separated, mailed or couriered cheques out daily, approximately 200-300 cheques per day
- Manage several company vendors by ensuring I had a great relationship with the company reps that came in on a regular basis.
- Planning monthly Finance lunches for over 40+ co-workers
Education
Diploma - Business Administration Management
Reeves College
Edmonton, ABHigh School Diploma - undefined
South Peace Secondary School
Dawson Creek, BCSkills
- Organizational skills
- Patient education
- Claims processing
- Organizational standards
- Teamwork and collaboration
- Customer service
Certification
- Standard First Aid and CPR
- Food Handler Certificate
- WHIMIS
Valid Accreditation
- Standard First Aid and CPR
- Food Safe Handler Certification
Timeline
Client Care Coordinator
Impact Health Chiropractic And Sports Rehabilitation
01.2025 - 08.2025
Food Services
Alberta Health Services
04.2024 - 02.2025
Dietary Aide/Night Baker
Mountain View Seniors Housing
08.2022 - 01.2025
Pharmacy Assistant/Cashier
Remedy's Rx
10.2021 - 08.2022
Receptionist
Massage Experts
10.2020 - 09.2021
Office Administrator
Canadian Tree Care
05.2020 - 09.2021
Group Eligibility Administrator
Alberta Blue Cross
11.2019 - 01.2020
Office Administrator
Teco Westinghouse
04.2019 - 10.2019
Executive Assistant
SCM Insurance Services
06.2015 - 03.2019
High School Diploma - undefined
South Peace Secondary School
Diploma - Business Administration Management
Reeves College
Similar Profiles
Briley SheppardBriley Sheppard
Product Marketing Associate at United Chiropractic, Sports, RehabilitationProduct Marketing Associate at United Chiropractic, Sports, Rehabilitation
James Coachman IIJames Coachman II
Licensed Massage Therapist at Barnard Chiropractic Health Sports & WellnessLicensed Massage Therapist at Barnard Chiropractic Health Sports & Wellness
Caitlin LarneyCaitlin Larney
Assistant Manager/ receptionist at Evolved health Chiropractic & Sports MedicineAssistant Manager/ receptionist at Evolved health Chiropractic & Sports Medicine
Nathan Poon (Nat)Nathan Poon (Nat)
Guest Experience Associate at Habyt (Hong Kong)Guest Experience Associate at Habyt (Hong Kong)
Brooke ChubbBrooke Chubb
Manager - School Age Program at Hand in Hand Child Care SocietyManager - School Age Program at Hand in Hand Child Care Society