Kimberly Zadworny
Coldstream,BC
Summary
Results-driven Business Advisor with 3 years of experience at Scotiabank, specializing in building and expanding client portfolios. Skilled in all aspects of business banking, including commercial and agricultural lending, credit cards, lines of credit, and bank account management. Proven track record of revitalizing lost client relationships and consistently exceeding sales and service goals. Adept at delivering tailored financial solutions and fostering long-term business relationships. Looking to leverage expertise in business banking to drive growth and success in a: dynamic financial institution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Advisor
Scotiabank
04.2019 - Current
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for customers.
- Eagerness to learn and determination to succeed.
- Contribute positively to a team-orientated work environment.
- Knowledgable with scotiabank technology, and introducing customers to our online and mobile banking.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Created revenue growth plan for fast-growth geographic market.
- Coached clients on business startup processes in Canada .
- Evaluated and consolidated information to present findings and impacts addressing clients' critical needs.
- Collaborated with specialists to engage clients in proactive planning processes and develop client-specific solutions.
- Assisted in marketing campaign design and performance measurement.
Administration
A2Z Drywall
02.2007 - Current
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Completed and mailed bills, contracts, policies, invoices and checks.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Fitness Instructor
City Of Mission
Mission, BC
01.2018 - 06.2019
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
Education
High School Diploma -
Sardis Secondary
Chilliwack 06.2005
Skills
- Product and Service support
- Customer service excellence
- Payment processing
- Quality assurance
- Money handling abilities
Certification
Certified Personal Tariner
Certified Group Fitness Instructor
Certified Weight Trainer
First Aid/ CPR
Timeline
Business Advisor
Scotiabank
04.2019 - Current
Fitness Instructor
City Of Mission
01.2018 - 06.2019
Administration
A2Z Drywall
02.2007 - Current
High School Diploma -
Sardis Secondary