Bhawna Parmar
Truro,Canada
Summary
Results-oriented banking professional recognized for consistently exceeding performance and sales targets, enhancing operational efficiency, and delivering high-quality outcomes within regulated banking environments. Known for providing exceptional customer service, building strong client relationships, and contributing to team success through a proactive and solutions-focused approach.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Business Advisor
Scotiabank
- Current
- Built, maintained and retained client portfolio through proactive outreach, needs-based conversations, underling and creating plan for their short- and long-term needs, and exceptional service that strengthened customer loyalty.
- Conducted detailed credit reviews, analyzed financial statements, and prepared lending recommendations aligned with Scotiabank's risk policies and underwriting standards.
- Supported entrepreneurs and small-business owners with tailored advice on credit, payments, merchant services, and cash-management strategies that improved operational stability.
- Leveraged knowledge of local market trends, competitor offerings, and industry conditions to position Scotiabank products effectively and support client decision-making.
Sr. Financial Advisor
Scotiabank
- Current
- Assisted clients with opening, managing, and optimizing bank accounts and products while ensuring smooth day-to-day financial operations.
- Identified client credit needs, completed lending applications, and provided clear investment recommendations aligned with their financial goals.
- Exceeded assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner through proactive approach.
- Refer clients to financial specialist in the event of special needs.
Manager
Tim Hortons
03.2018 - 03.2023
- Experienced in delivering exceptional customer service to over 300+ customers every day.
- Making and keeping schedules up to date as per labor costs and profits.
- Using problem solving skills to resolve customer inquiries and disputes and escalates using appropriate channels when necessary.
- Meet and exceed daily productivity goals and consistently earned top satisfying surveys.
- Kept facility compliant with health codes, quality needs and sanitation requirements.
- Formally trained new hires on menu items, computer systems, company standards and customer service expectations.
- Operated drive thru services including taking orders, handling payments and delivering food in a prompt and friendly manner to spike sale goals.
IT Recruiter
MESONS TECHNOLOGIES
04.2022 - 10.2022
- Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
- Screen candidates by reviewing resumes and job applications, and performing phone screenings.
- Arranging telephone, video, or in-person interviews.
- Presenting the resumes of the most suitable candidates to the hiring manager.
- Keeping track of all applicants as well as keeping applicants informed on the application process.
- Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations.
Dietary Manager at Field Placement
KENNEDY LODGE
12.2019 - 12.2019
- Completed dietary department and ministry of health and Long-term care audits.
- Completed initial, quarterly and yearly assessments of the residents using Point click care.
- Knowledge of online food purchasing orders using Sysco and fresh start.
- Completed invoices, managed payrolls and budgeting within the department using my workday.
- Completed scheduling of staff up to 30 people within the department.
- Assisted with meal services and food preparation in the kitchen when there is short staff.
- Participated in transitional meetings and care conferences.
Customer Service
INDIAN RESTAURANT
12.2017 - 07.2018
- Navigated a fast-paced serving environment, managing 30+ customers simultaneously to deliver an outstanding guest experience for exponential sale goals.
- Coordinated timely fulfilment of takeout orders, managing complex delivery logistics and scheduling.
- Maintained clean work areas by following the Health department regulations.
- Swiftly and professionally addressed any customer complaints, escalating to management when requested.
Education
Diploma - Nutrition and food service Management
CENTENNIAL COLLEGE
TORONTOGED Diploma -
INDIASkills
- Client portfolio management
- Investment recommendations
- Customer relationship management
- Regulatory compliance
- Business development
- Retirement planning
- Planning for retirement
- Portfolio management
- Client service and support
Certification
- Canadian investment fund certified.
- Registered Financial and retirement planner.
Timeline
IT Recruiter
MESONS TECHNOLOGIES
04.2022 - 10.2022
Dietary Manager at Field Placement
KENNEDY LODGE
12.2019 - 12.2019
Manager
Tim Hortons
03.2018 - 03.2023
Customer Service
INDIAN RESTAURANT
12.2017 - 07.2018
Sr. Financial Advisor
Scotiabank
- Current
Business Advisor
Scotiabank
- Current
Diploma - Nutrition and food service Management
CENTENNIAL COLLEGE