Kimberly Woolner
London,ON
Summary
Dedicated professional with a history at London Health Science Center, excelling in client relationship building and maintaining high cleanliness standards. Demonstrated ability to manage sensitive information and foster trust through effective communication and empathy. Achieved improved patient environments by prioritizing infection control and safety protocols.
Overview
22
22
years of professional experience
Work History
Personal Support Assistant
London Health Science Center
05.2003
- Contributed to the development of tailored care plans by monitoring progress and sharing observations with team members.
- Supported client health through proper hygiene practices such as bathing, dressing, grooming assistance.
- Managed sensitive information with discretion while maintaining strict confidentiality standards.
- Strengthened trust among clients, families, and colleagues through clear communication, professionalism, and consistent follow-through on commitments.
- Displayed absolute discretion at handling confidential information.
Porter
London Health Science Center
05.2016 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Resolved guest inquiries punctually and politely for professional customer service.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Increased workplace safety by immediately reporting potential hazards.
Environmental Services Housekeeper
London Health Science Center
05.2013 - 05.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
Education
GED -
Wheable Adult
London, ON06-1992
Skills
- Resourcefulness and creativity
- Problem-solving
- Cleaning and sanitizing
- Client relationship building
- Professional interactions with staff and patients
- Ability to assess and convey information quickly and in a timely fashion
- Strong verbal communication skills
- Demonstrates patience, active listening, empathy and compassion to peers and patients
- Committed to completion of tasks by deadlines
- Manages and organizes personal time well
- Excellence in answering phone calls and taking messages
- Committed to maintaining confidentiality and a secure work environment
Languages
English
Professional Working
Timeline
Porter
London Health Science Center
05.2016 - Current
Environmental Services Housekeeper
London Health Science Center
05.2013 - 05.2016
Personal Support Assistant
London Health Science Center
05.2003
GED -
Wheable Adult
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