KIMBERLY WHYLIE
Toronto,Canada
Summary
Over 10 years of experience in various positions in the hospitality industry. Managed teams and trained new staff on various protocols and procedures at all previous jobs Excellent ability to communicate effectively with management, as well as with peers and customers due to exceptional interpersonal skills Committed to staying current on technology and knowledgeable on a variety of front-end POS systems Solutions driven with an excellent ability to solve problems, both on my team, as well as from customers Consistently receive positive feedback from my employers, customers and co-workers. (references are available upon request)
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Concierge
The Whitney- Benvenuto Group
12.2022 - 09.2024
- The first point of contact for all residents, guests, couriers, contractors and responsible for directing people to the right place
- Assisted residents with incoming deliveries and scheduling maintenance appointments
- Provided front-line security at the entrance of building
- Responsible for consistent security checks and walk throughs around the buildings interior/exterior
- Received all resident complaints with concern and compassion and directed their issues to the correct departments to be actioned. I also personally followed up with building staff to ensure that problems were being resolved in a timely manner
- Hourly reporting to management on all interaction
Server
Verity/George Restaurant
06.2017 - 06.2020
- Responsible for serving the elite patrons in our exclusive member’s club lounge
- Provided superior food and beverage service, as expected from patrons of this exclusive club
- Supported large scale banquet service for all top tier business functions and events
- Was specifically requested to work many top tier private dinner functions by club members, due to my reputation among members
- Handled customer complaints/issues personally and professionally
Server and Bartender
The Bull & Firkin
06.2017 - 11.2017
- Hands-on experience taking food and beverage orders and inputting in a POS system
- Ensured accuracy and correctness of all customer orders and provided quality service
- Handled customer concerns in a pleasant, professional and resolution-oriented manner
- When required, I took on additional roles such as cleaning and setting tables, hosting and seating guests and managing the restaurant floor
Server
Thirsty Fox Pub
11.2014 - 10.2016
- Hands-on experience taking written orders and relaying information to kitchen and bar staff
- Managed various tasks at the same time in a fast-paced environment
- Stocked service areas and was responsible for maintaining restaurant inventory
Assistant Manager and Server
Captain Nemo
09.2011 - 11.2014
- Ensured the dining area and entrance was kept clean and organized.
- Scheduled, trained, hired and monitored restaurant team of 4 staff members on all business practices
- Key holder at the business and responsible for closing tasks such as, balancing cash register, checking closing tasks were complete and locking up.
- Experience using an espresso and cappuccino machine.
Education
Independent Learning Center
08-2010
Skills
- Effective decision making
- Excellent multitasking
- Hospitality
- Team player mentality
- Strong work ethic
- Customer service
- Guest experiences
Languages
English
Native or Bilingual
Certification
Smart Serve - Certification number 241110595781
Timeline
Concierge
The Whitney- Benvenuto Group
12.2022 - 09.2024
Server
Verity/George Restaurant
06.2017 - 06.2020
Server and Bartender
The Bull & Firkin
06.2017 - 11.2017
Server
Thirsty Fox Pub
11.2014 - 10.2016
Assistant Manager and Server
Captain Nemo
09.2011 - 11.2014
Independent Learning Center