Open To Work
Ashley Savoie
Moorpark
Summary
Service-oriented Concierge skilled in enhancing guest experiences through effective communication and conflict resolution. Experienced in streamlining front desk operations and organizing events while ensuring safety compliance. Recognized for improving service delivery processes, contributing to increased client satisfaction. Ready to support a team focused on delivering exceptional customer service and organizational goals.
Overview
18
18
years of professional experience
Work History
Concierge
360 Security & Technologies
Brentwood
07.2025 - 11.2025
- Welcomed guests and assisted with inquiries at a high-traffic facility.
- Scheduled space or equipment for special programs, meetings and conferences.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Inspected lobby areas regularly to uphold cleanliness standards and enhance guest experience.
- Organized and tracked packages received for guests to ensure timely delivery and maintain service quality.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Directed incoming calls and messages to appropriate staff or residents.
- Collaborated with security personnel to reinforce guest safety and consistently enhance satisfaction.
Gas Station Clerk
Arco Gas Station
Bakersfield
01.2022 - 07.2022
- Operated cash register to process customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Assisted customers with inquiries about products and services available.
- Stocked shelves with merchandise, ensuring proper product placement.
- Conducted routine safety checks on equipment and fueling stations.
- Collaborated with team members to ensure smooth daily operations.
- Handled customer complaints and resolved issues in a professional manner.
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Maintained store cleanliness by sweeping floors, wiping counters, and restocking shelves to create a welcoming environment for customers.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Processed payments via cash, credit, and debit cards while accurately counting back change to minimize cash drawer discrepancies.
- Assisted in ordering supplies for store when needed and maintained inventory records.
- Checked expiration dates on food items before stocking them onto shelves.
- Assisted in training new employees on operating procedures within the store.
- Called vendors to report low stock levels and order additional supplies.
- Performed daily inspections on pumps, tanks, hoses and nozzles for proper functioning.
Truck Unloader
Big Lots
Simi Valley
01.2020 - 02.2022
- Unloaded merchandise from trucks and organized products on the warehouse floor.
- Inspected incoming shipments for damage and verified product quantities.
- Operated forklifts and pallet jacks to move heavy items safely.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow efficiency.
- Followed safety protocols to ensure a secure working environment.
- Maintained cleanliness and organization of work areas to support safe and productive operations.
- Assisted in training new employees on unloading procedures and safety guidelines.
- Communicated with supervisors to ensure accurate inventory levels and address shipment issues promptly.
- Unloaded parcels from truck with care to avoid damage.
- Loaded and unloaded packages from loading dock to trucks.
- Reported any damaged goods to supervisor immediately upon unloading.
- Organized stock in warehouse shelves to ensure efficient product location.
- Unloaded freight from trucks, containers, and railcars with the use of a forklift or pallet jack.
- Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Moved freight between warehouse locations using hand-trucks or carts for efficient transport.
- Worked closely with supervisors to adhere to daily work schedules and production goals.
- Labeled packages and pallets to ensure efficient identification of items.
- Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
- Palletized products for shipment using wrapping and strapping equipment.
- Maintained accurate records of all unloaded merchandise including quantity and type of material received.
- Inspected all incoming loads for accuracy against shipping documents.
unloading and packing houses
Restoration Construction
Phoenix
04.2017 - 04.2018
- Generated innovative solutions that improved team outcomes and collaboration.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Assessed customer needs quickly to provide timely support.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
Security Officer
Marine base
Twentynine Palms
01.2014 - 03.2016
- Monitored access points to ensure security of personnel and assets.
- Conducted regular patrols to identify and mitigate potential security threats, enhancing overall safety.
- Collaborated with military personnel to enforce safety protocols and regulations.
- Responded promptly to incidents and emergencies, providing immediate assistance.
- Prepared comprehensive reports on security activities and incidents to inform operational decisions.
- Monitored restricted areas to ensure unauthorized personnel did not gain access.
- Monitored entrances and exits to prevent unauthorized access and ensure compliance with safety regulations.
School Aide
Henderson High School
Henderson
09.2007 - 08.2008
- Provided support during lunch and recess, ensuring student safety and engagement.
- Monitored student behavior, promoting a positive learning environment.
- Supported teachers in classroom management and student supervision, fostering a conducive learning atmosphere.
- Provided personalized educational, behavioral, and emotional support, contributing to student well-being and engagement.
- Maintained focused, inclusive, and supportive learning environments.
- Adapted to various classroom settings, supporting diverse learner needs effectively.
- Prepared instructional materials and resources, enhancing lesson delivery.
- Collaborated with staff to implement school-wide programs and initiatives.
Education
High School Diploma -
Yosemite
Oakhurst, CA06-2010
Skills
- Guest relations
- Customer service
- Front desk operations
- Event scheduling
- Guest experiences
- Emergency preparedness
- Guest transportation
- Resource coordination
- Travel arrangements
- Room preparation
- Payment processing
- Expense tracking
- Safety procedures
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Superior organization
- Effective decision making
- Strong work ethic
- Active listening
- Local partnerships
- Supplier coordination
- Local partnerships
- Supplier coordination
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Concierge
360 Security & Technologies
07.2025 - 11.2025
Gas Station Clerk
Arco Gas Station
01.2022 - 07.2022
Truck Unloader
Big Lots
01.2020 - 02.2022
unloading and packing houses
Restoration Construction
04.2017 - 04.2018
Security Officer
Marine base
01.2014 - 03.2016
School Aide
Henderson High School
09.2007 - 08.2008
High School Diploma -
Yosemite