Kimberly Sutor
Regina,SK
Summary
Proven leader in customer service, adept at enhancing customer satisfaction and loyalty, demonstrated during tenure at Jump.ca. Excelled in resolving complaints, mentoring teams, and implementing effective solutions. Skilled in Microsoft Office and exceptional telephone etiquette, significantly reduced customer complaints through proactive strategies.
Overview
14
14
years of professional experience
Work History
Customer Inquiry Representative
SGI
08.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints and inquiries in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Customer Service Manager
Jump.ca
08.2011 - 06.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
High School Diploma -
Archbishop MC O'neill Highschool
Regina, SK06-2007
Skills
- Customer support
- Customer service
- Goal-oriented mindset
- Microsoft outlook, word, and Excel
- Training and mentoring
- Excellent time management skills
- Effective workflow management
- Exceptional telephone etiquette
- Handling escalations
- Call center management
- Product knowledge
- Systems and software expertise
- Customer retention
Languages
English
Full Professional
Timeline
Customer Inquiry Representative
SGI
08.2023 - Current
Customer Service Manager
Jump.ca
08.2011 - 06.2023
High School Diploma -
Archbishop MC O'neill Highschool
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