Parinam Vij
Regina
Summary
Dedicated and results-oriented professional with over 3 years of progressive experience in customer service and team leadership within the insurance and motor vehicle licensing sector. Proven track record of resolving complex inquiries, guiding teams through system transitions, and supporting operational improvements. Strong knowledge of Auto Fund products, licensing regulations, and legislation such as The Traffic Safety Act and The Automobile Accident Insurance Act. Known for adaptability, technical proficiency (Jira, internal systems), and a proactive, customer-first approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Inquiry Representative
SGI Auto Fund – Customer Service Centre
12.2023 - Current
- Spearheaded multiple projects during Hypercare, leading system transition efforts, end-user quality testing, and issue tracking using Jira.
- Acted as a change leader—motivating team members through complex operational changes while maintaining high performance and morale.
- Delivered advanced support for escalated customer and issuer inquiries related to vehicle licensing, registrations, and insurance.
- Coordinated scheduling, monitored workflows, and supported training initiatives to ensure consistency and service excellence.
- Maintained internal documentation, contributed to continuous process improvement, and supported cross-functional collaboration.
- Ensured compliance with provincial legislation and Auto Fund policies through accurate, efficient transaction handling and guidance.
Customer Inquiry Representative
SGI Auto Fund – Customer Service Centre
06.2022 - 11.2023
- Responded to public and issuer inquiries related to licensing procedures, Auto Fund services, and applicable legislation via phone support.
- Processed transactions including vehicle registrations, driver’s licence renewals, permits, and insurance documentation.
- Determined class and permit types, calculated fees/refunds, and corrected licensing products according to policy.
- Supported issuers by providing technical assistance using manuals and internal systems for licensing-related processes.
- Handled inquiries under The Automobile Accident Insurance Act and The Traffic Safety Act, ensuring accurate and compliant responses.
- Negotiated repayment arrangements and maintained accurate issue logs and system updates for recordkeeping and reporting.
Education
Post Graduate Certificate - Business Management
Saskatchewan Polytechnic
Moose Jaw01-2020
Bachelor of Science - Computer Science
Guru Nanak Dev University
India01-2016
Skills
- Customer Service & Support
- Hypercare Project Suppor
- Team Leadership & Training
- Conflict Resolution & Escalation Management
- Problem Solving & Decision Making
- Data Entry, Reporting & Documentation
- Adaptability & Continuous Learning
- Communication & Stakeholder Engagement
Certification
C11 – Principles and Practice of Insurance (Insurance Institute of Canada)
Timeline
Senior Customer Inquiry Representative
SGI Auto Fund – Customer Service Centre
12.2023 - Current
Customer Inquiry Representative
SGI Auto Fund – Customer Service Centre
06.2022 - 11.2023
Post Graduate Certificate - Business Management
Saskatchewan Polytechnic
Bachelor of Science - Computer Science
Guru Nanak Dev University
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