Kimberly Guiza-Torres
Carson
Summary
Results-driven Assistant Manager with expertise in customer service, team leadership, and operational efficiency. Proven ability to enhance guest experiences and optimize staff performance through effective training and scheduling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
Carson, CA
09.2023 - 02.2026
- Supervised daily operations to ensure high-quality guest experiences.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling strategies to maximize workforce efficiency during peak hours.
- Analyzed customer feedback to identify areas for service improvement and enhance satisfaction.
- Led training sessions focused on safety protocols, ensuring compliance with industry standards and regulations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Counselor
Camp Dominic Savio
Bellflower, CA
03.2019 - 07.2023
- Developed and implemented individualized counseling plans for campers' personal growth.
- Facilitated group therapy sessions to enhance team-building and communication skills among participants.
- Supported emotional well-being by providing crisis intervention and conflict resolution strategies.
- Collaborated with staff to create engaging recreational activities that fostered social interaction.
- Trained new counselors on best practices for camper engagement and safety protocols.
- Monitored camper behavior, ensuring adherence to camp policies and promoting a positive environment.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Engaged in personalized conversations with parents to provide insights on children's behavior and development.
Education
Nursing, LVN
Medical Allied Career Center
Santa Fe Springs, CA08.2027
High School Diploma -
Rancho Dominguez Preparatory School
Long Beach, CA06.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Employee performance evaluations
- Multitasking and organization
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Manager
Cinemark
09.2023 - 02.2026
Counselor
Camp Dominic Savio
03.2019 - 07.2023
Nursing, LVN
Medical Allied Career Center
High School Diploma -
Rancho Dominguez Preparatory School