KIMBERLY GREATHOUSE
Long Beach
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Receptionist
Hermosa School of Dance and Music
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
Flight Attendant
Alaska Airlines
04.2017 - 08.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally
Flight Attendant
Trans State Airlines
01.2016 - 04.2017
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
Education
Bachelor of Science - Child Development and Family Relations
North Carolina Central University
05.2012
Skills
- Customer Service
- Regulatory Compliance
- Administrative Support
- Flight Safety
- Scheduling
- Organization Skills
Timeline
Receptionist
Hermosa School of Dance and Music
08.2023 - Current
Flight Attendant
Alaska Airlines
04.2017 - 08.2022
Flight Attendant
Trans State Airlines
01.2016 - 04.2017
Bachelor of Science - Child Development and Family Relations
North Carolina Central University
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