Kimberly Garner
Victorville,CA
Summary
A results-driven Auto Physical Damage Appraiser with over 15 years of experience in vehicle damage assessments, total loss valuations, and claims settlements. Proficient in CCC One estimating software. Proven ability to negotiate repair costs with repair facilities in accordance with regulations and policy contracts while maintaining high customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Auto Physical Damage Appraiser
Auto Club of Southern California, AAA
Riverside, CA
09.2009 - 05.2026
- Inspected damaged vehicles and prepared accurate repair estimates in accordance with regulations and policy contracts.
- Negotiated repair estimates directly with contracted and non-contracted automotive repair shops and dealers.
- Properly evaluated the ACV of all types of vehicles and negotiated repairability.
- Communicated empathy and clarity to claimants and policyholders throughout the repair and total loss process.
- Assisted with Catastrophe teams in Texas for hail, flood, and freeze events on multiple occasions.
Auto Claims Adjuster
Auto Club of Southern California, AAA
Arcadia, CA
11.2005 - 09.2009
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided training and mentorship to junior adjusters on claims assessment techniques.
Policy Management Representative
Auto Club of Southern California, AAA
Los Angeles, CA
01.2004 - 11.2005
- Reviewed and updated customer insurance records (e.g., adding/removing vehicles, processing payments, and reinstatements).
- Addressed inbound inquiries regarding coverage limits, billing, and policy benefits while maintaining compliance with state insurance regulations.
- Identified members' product needs and generated leads for other departments, such as Travel, Membership, and Life Insurance.
Education
No Degree - Psychology
East Los Angeles College
Monterey Park, CASkills
- Estimating Systems: CCC One and Mitchell UltraMate
- Industry Knowledge: Automotive Repair Processes, OEM Standards, Regulatory Rules and Best Practices
- Basic Skills: Customer Service, Conflict Resolution, Time Management
- Professionalism and ethics
Certification
- Automotive Service Excellence, Test B6 Damage Analysis & Estimating October 2015
- I-Car Platinum Certified, Pro Level 3 May 2015
- Associate in Insurance (AINS) February 2016
- Associate in Insurance Services (AIS) February 2016
- Arbitration Forums, Member Arbitrator April 2015
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Auto Physical Damage Appraiser
Auto Club of Southern California, AAA
09.2009 - 05.2026
Auto Claims Adjuster
Auto Club of Southern California, AAA
11.2005 - 09.2009
Policy Management Representative
Auto Club of Southern California, AAA
01.2004 - 11.2005
No Degree - Psychology
East Los Angeles College