David Kennedy-Phelps
Oakland
Summary
Motivated customer service specialist with over five years experience in a fast-paced, team-based environment.
Maintained consistent and on-time delivery record with no marks to driving history and all orders arriving on time or ahead of schedule.
Skilled Security Operations Center (SOC) Operator for high profile clients such as Sony Playstation, Visa, and Gilead.
Proficient in Word, Excel, CCC One and various other programs.
Overview
12
12
years of professional experience
Work History
Auto Damage Adjuster
Geico
11.2021 - Current
- Issued payouts to claimants.
- Negotiated with claimants to settle claims.
- Evaluated and investigated an average of 1800 claims per year.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Estimator
Aarons Body Shop, Dons Body Shop
07.2021 - 11.2021
- Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Documented damage with photographs and detailed written descriptions.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Issued parts to technicians to complete customers' repairs.
- Ordered parts from various distributors to fulfill demands.
Security Officer
Allied Universal Security Services
04.2018 - 07.2021
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used coordination and planning skills to achieve results according to schedule
- Monitored use of data files and regulated access to protect secure information
- Developed and maintained courteous and effective working relationships
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
Crew Leader
McDonalds
01.2013 - 01.2017
- Trained employees in time management and proper ways to complete job duties, while following proper safety procedures.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Monitored overall team and individual employee performance and compiled data into project reports for supervisor.
Manager and Customer Relations.
Walmart Supercenter
10.2012 - 10.2013
- Described product to customers and accurately explained details and care of merchandise.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Accurately read, understood, and carried out written instructions.
- Maintained an organized work area and ensured equipment was safely and properly stored when not in use.
- Attended monthly safety meetings to ensure machine operation safety.
- Provided outstanding customer service.
Education
Associate of Arts - Electrical Engineering
Laney College
Oakland, CA05.2022
Some College (No Degree) - Emergency Medical Technician
Columbia College
Sonora, CAHigh School Diploma -
Cassina High School
Sonora, CA2012
Skills
- CCC One Estimating Software
- Ultramate/Mitchell Estimating Software
- Staff scheduling
- Delivery route planning
- Inventory control and record keeping
- Customer-focused
- Adherence to high customer service standards
Timeline
Auto Damage Adjuster
Geico
11.2021 - Current
Estimator
Aarons Body Shop, Dons Body Shop
07.2021 - 11.2021
Security Officer
Allied Universal Security Services
04.2018 - 07.2021
Crew Leader
McDonalds
01.2013 - 01.2017
Manager and Customer Relations.
Walmart Supercenter
10.2012 - 10.2013
Associate of Arts - Electrical Engineering
Laney College
Some College (No Degree) - Emergency Medical Technician
Columbia College
High School Diploma -
Cassina High School
Similar Profiles
Amanda JacobyAmanda Jacoby
Customer Service Representative at GEICOCustomer Service Representative at GEICO
Brent WatsonBrent Watson
Lead Supervisor - Glass Claims at GEICOLead Supervisor - Glass Claims at GEICO
Gabriel MendozaGabriel Mendoza
Bilingual Customer Service Representative at GEICOBilingual Customer Service Representative at GEICO
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO
Ismael Lizarraga HernandezIsmael Lizarraga Hernandez
Pet Sitter at Maria AvalosPet Sitter at Maria Avalos