Hi, I’m
Kimberly Doucet
Bathurst,NB
Your most unhappy customers are your greatest source of learning.
Bill Gates
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Summary
Full Time/Part Time Employment Profile Innovative individual with a creative sales flair Excellent communication, execution, presentation skills. Strong observation and assessment skills in determining customers needs, markets and product positioning. Able to work under minimal supervision. Initiative, energetic and persistent to meeting targets and getting jobs done. Bilingual; communicate fluently in both official languages. Experienced Customer Service Representative. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environments. Able to attend to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
15
years of professional experience
Work History
Kimberly, BrunswickBathurst, NB
Advertising Sales Representative
01.2010 - Current
Job overview
- Designed promotional and advertising packages for businesses to help promote and market their business
- Attained top sales representative on several occasions
- Received payments by cash, credit card and automatic debit, and arranged for credits
- Made phone calls and regular visits to businesses and companies in order to promote their business and enquire about their specific needs
- Entered data in computer systems and familiar with Microsoft Word, Excel.
- Created and presented media and advertising packages to prospective customers
Bell AliantBathurst, NB
Sales Representative
01.2009 - 01.2010
Job overview
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
IMP Customer Care CenterBathurst, NB
Customer Service Representative
01.2005 - 01.2009
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Contributed to company achieving and holding industry-leading customer service ratings.
Opera HouseBathurst, New Brunswick
Head Bartender
10.1999 - 03.2008
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Poured and prepared mixed drinks for over 100s customers daily.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
Education
UniversityFredericton, NB
Bachelor of Arts from Pychology
03.2005
Holland CollegeCharlottetown, PE
Associate of Science from Dental Assisting
06.2001
New Brunswick Community CollegeMiramichi, NB
Bachelor of Arts from Criminology
06.2000
Bathurst High School
Licenses and Certification
University Overview
- Completed professional development in White Belt Sales Training Certification
- Child Crisis Intervention
- Suicide Intervention
- Volunteer Firefighter Training and Certification
Bathurst High SchoolBathurst, NB
High School Diploma
06.1998
Skills
- Interpersonal Communications
- Client Needs Assessment
- Persuasion Techniques
- Store Displays
- Effective Customer Communication
- Customer Account Management
- Courteous with Strong Service Mindset
- Information Updates
- Staff Management
- Scheduling and Coordinating
- Performance Monitoring and Evaluation
- Focus and Follow-Through
- Office Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advertising Sales Representative
Kimberly, Brunswick
01.2010 - Current
Sales Representative
Bell Aliant
01.2009 - 01.2010
Customer Service Representative
IMP Customer Care Center
01.2005 - 01.2009
Head Bartender
Opera House
10.1999 - 03.2008
University
Bachelor of Arts from Pychology
Holland College
Associate of Science from Dental Assisting
New Brunswick Community College
Bachelor of Arts from Criminology
Bathurst High School
Licenses and Certification
Bathurst High School
High School Diploma
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