Kimberly Doucet
Brunswick News (Northern Light)
Westmorland,NB
Work Preference
Important To Me
Career advancementCompany CulturePersonal development programsFlexible work hoursHealthcare benefitsPaid time offWork from home optionWork-life balance
6
Languages
4
BA/BSC Degree
2
Criminolgy
3
Dental Assisting
2
Pharmacology
5
Office Management
6
Irving, Brunswick News
21
Years of experience
Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care.
Detail-oriented experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
9 Years 6 Months
03.2011 - 09.2020
9 Years 6 Months
Advertising Sales Representative
Brunswick News (Northern Light) | Bathurst, NB
03.2011 - 09.2020
- Attained top sales representative on several occasions
- Achieved recognition as top sales representative multiple times by exceeding sales targets.
- Conducted phone calls and regular visits to businesses to promote services and identify specific advertising needs.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Built strong relationships with advertisers and negotiated competitive pricing in alignment with established procedures.
- Assisted customers in determining effective design and layout for sold and spec ads to enhance advertising impact.
- Entered data in computer systems and familiar with Microsoft Word, Excel.
- Negotiated contracts and pricing agreements, ensuring competitive offerings in the market.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Collaborated with internal teams to develop creative advertising strategies that met client objectives and budget requirements.
2 Years
10.2009 - 10.2011
2 Years
Advertising Sales Representative
Bell Aliant | Bathurst, NB
10.2009 - 10.2011
- Achieved monthly sales goals by effectively promoting product benefits and enrolling clients, contributing to overall revenue growth.
- Increased sales by providing tailored purchase advice and upselling complementary products, enhancing customer experience.
- Maintained high client satisfaction ratings through exceptional service delivery, fostering long-term customer loyalty.
- Trained and mentored new sales representatives.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with [Number]% success rate.
- Maintained and organized customer database of over [Number] clients nationwide.
- Consistently hit and exceeded sales goals by [Number]%.
- Serviced and managed over $[Amount] in accounts for brand advertisers and ad agencies.
8 Years 5 Months
10.1999 - 03.2008
8 Years 5 Months
Head Bartender
Opera House | Bathurst, New Brunswick
10.1999 - 03.2008
- Executed opening and closing duties, including printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory to ensure smooth operations.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Mixed and served beverages for a high volume of customers at a busy bar.
- Closed out cash register and prepared cashier report at close of business.
- Poured and prepared mixed drinks for over 100 customers daily.
- Conducted regular inventories of bar and drink supplies to maintain stock levels and prevent costly rush orders.
- Managed bar operations at special events, coordinating team efforts to deliver seamless service for weddings, business meetings, and social gatherings.
1 Year 4 Months
01.2001 - 05.2002
1 Year 4 Months
Customer Service Representative
IMP Customer Care Center | Bathurst, NB
01.2001 - 05.2002
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed company policies and scripts to consistently meet call-time and quality standards.
- Contributed to the company achieving and holding industry-leading customer service ratings.
- Maintained accurate customer account data through manual forms processing and digital updates, ensuring up-to-date information.
- Detailed payment options and transferred customers to the billing department for payment or further questions regarding bill.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Maintained accurate records of customer interactions using CRM systems to enhance support quality.
- Analyzed customer feedback data to inform strategic decisions for service enhancements and policy adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained new team members on best practices for customer engagement and service protocols.
- Implemented process improvements to streamline response times and enhance overall customer satisfaction.
- Collaborated with cross-functional teams to identify recurring issues and develop actionable solutions.
- Monitored performance metrics to ensure adherence to service level agreements and operational goals.
- Led initiatives for training programs focused on enhancing product knowledge among customer service staff.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
High School Diploma
Bathurst High School | Academics | 06-1993
- Honour Roll, [June 1998]
- Graduation with Distinction, December 1997
Bachelor of Arts - Pychology
St Thomas University | Fredericton, NB | 03-2005
- Honour Roll, [2004]
- Final Grade: [3.6]
Associate of Applied Science - Dental Assisting
Holland College | Charlottetown, PE | 06-2001
Associate of Applied Science - Criminology
New Brunswick Community College | Miramichi, NB | 06-2001
- Graduation with Distinction, June 2000
- Honour Roll, June 2000
- Professional Development Studies: Criminolgy, 2000
- Completed Coursework: [Probation Services], [2000]
- Completed College-level Coursework: NBCC Miramichi,
- Bathurst NB, Probation services 1998-1999
Bachelor of Science - Human Biology
University of New Brunswick | Fredericton, NB | 04-2003
Skills
Advertising Strategy
Client Needs Assessment
Client engagement
Client development
Account management
Account oversight
Sales strategy
Sales proficiency
Accomplishments
- Exceeded annual sales targets 100%
- Managed territory made up of 100's accounts worth $ 100,000,000's
- Led team in securing $ N/A sales increase in 2011-2013
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
- Trained new advertising sales representatives that generated over $ N/A in 2011-2013.
- Added [Number] new accounts to portfolio in [Number] [Timeframe].
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Increased overall sales [Number]% by implementing innovative marketing strategy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Resolved product issue through consumer testing.
Languages
English
Full Professional
French
Full Professional
Spanish
Limited Working
Italian
Limited Working
Hebrew
Limited Working
Latin
Limited Working
Certification
- CSP - Certified Sales Professional
- Advertising Sales Rep, [Irving, Brunswick News] -2011-2019
Interests
Goal orientated, Focused, Detailed, Sales, Health, Science, Reading, Recovery, Healing, Counselling
Healthcare, Advertising, Studying,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Advertising Sales Representative
Brunswick News (Northern Light)
03.2011 - 09.2020Read more
Advertising Sales Representative
Bell Aliant
10.2009 - 10.2011Read more
Customer Service Representative
IMP Customer Care Center
01.2001 - 05.2002Read more
Head Bartender
Opera House
10.1999 - 03.2008Read more
Bathurst High School - High School Diploma,
Read more
St Thomas University - Bachelor of Arts, Pychology
Read more
Holland College - Associate of Applied Science, Dental Assisting
Read more
New Brunswick Community College - Associate of Applied Science, Criminology
Read more
University of New Brunswick - Bachelor of Science, Human Biology
Read more