KIMBERLY BROPHY
Medicine Hat,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Real Canadian Superstore
Medicine Hat, AB
10.2025 - Current
- Coordinated with store staff to ensure product availability and freshness.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Greeted customers and answered product or service questions.
General Manager
Prairie Fire Café & Lounge
Clive, Alberta
03.2024 - 06.2025
- Oversaw daily operations of café and lounge to ensure smooth service.
- Managed inventory and supply chain to maintain adequate stock levels.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Cashier/Retail
Robin's Pet Supplies
Port McNeill, British Columbia
11.2021 - 05.2023
- Assisted customers in locating pet products and answering inquiries.
- Maintained a clean and organized checkout area for optimal customer experience
- Managed returns and exchanges according to store policies effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
Front Desk/Cashier
Haida Way Motor Inn
Port McNeill, British Columbia
08.2020 - 03.2021
- Managed front desk operations and ensured efficient guest check-in and check-out processes.
- Handled cash transactions accurately and maintained balanced cash drawers daily.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Collaborated with housekeeping to ensure rooms were prepared for incoming guests promptly.
- Resolved guest complaints effectively, ensuring customer satisfaction during their stay.
- Maintained a clean and organized front desk area to promote a welcoming atmosphere.
- Processed payments and refunds while adhering to hotel financial policies and procedures.
Assistant Manager
Clive Hotel
Clive, AB
08.2011 - 03.2020
- Trained new staff on policies and customer service standards.
- Coordinated with vendors for supplies and equipment needs.
- Monitored inventory levels to maintain operational readiness of hotel services.
- Facilitated communication between management and team members for smooth operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Customer service
- Quality assurance
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Upbeat and outgoing attitude
Timeline
Personal Shopper
Real Canadian Superstore
10.2025 - Current
General Manager
Prairie Fire Café & Lounge
03.2024 - 06.2025
Cashier/Retail
Robin's Pet Supplies
11.2021 - 05.2023
Front Desk/Cashier
Haida Way Motor Inn
08.2020 - 03.2021
Assistant Manager
Clive Hotel
08.2011 - 03.2020