Kimberlin Crespin

• Assisted customers with account inquiries and transaction requests.
• Resolved customer complaints through effective communication and problem-solving skills.
• Supported training initiatives for new staff on customer service protocols and systems.
• Greet customers and provide friendly, professional customer service.
• Process daily banking transactions such as deposits, withdrawals, check cashing, transfers, and loan payments accurately and efficiently.
• Verify customer identity and account information before completing transactions.
• Balance and reconcile the cash drawer at the end of each shift to ensure accuracy.
• Answer customer questions about bank accounts, services, and policies.
• Maintain confidentiality of customer financial information.
• Follow all bank policies, security procedures, and federal banking regulations.
• Document and record transactions using bank computer systems.
• Assist customers with safe deposit boxes and basic account services.
• Resolve simple customer issues or refer complex problems to a banker or manager.
• Promote or refer customers to additional banking products and digital banking tools when appropriate.
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• Support branch operations and daily planning activities.
• Help transition customers to online or mobile banking solutions.
• Participate in team meetings, training programs, and compliance training

• Developed loss prevention strategies to minimize theft and fraud incidents.
• Conducted regular audits to ensure compliance with security protocols.
• Trained staff on theft prevention techniques and emergency response procedures.

● Highly skilled in detection and apprehension of external theft

● Update date entry of internal and external investigations

● Maintained a safe environment for the customers while maintaining cohesiveness in the staff

● Supervise and train loss prevention agents

● Conduct interviews using Wicklander-Zulawshi & Associate Interrogation

● Complete shortage reduction analysis and action plans to reduce shortage

● Partner with management of store operations to ensure operations standards meet company guidelines.

● Enforce policies and procedures to ensure that sale team achieved the customers service levels set by the organization, resulting in annual increase of customer satisfaction by 5% per year.

● Improved and maintained operational and profit objectives exceeding a $ amount a month based on company plan.

• Analyzed shrinkage data to identify trends and improve loss prevention efforts.
• Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
• Interviewed individuals suspected of internal theft or shoplifting.
• Responded to emergencies to mitigate safety hazards, fires and threats to life or property.

• Managed scheduling and calendar coordination for senior executives at Spec.
• Organized and maintained electronic and physical filing systems for efficient access.
• Coordinated travel arrangements and itineraries for staff attending conferences.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Scheduled appointments between clients and customers and internal staff members.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Processed invoices for payment using accounting software applications.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Directed customer inquiries to appropriate department personnel.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Proofread content for typo-free emails and documentation.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Handled incoming calls and directed callers to appropriate department or employee.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.