Kimberley Walker
Oshawa,ON
Summary
As a highly skilled worker, I am seeking a full-time job within your organization as an Office Administrator/ Medical Laboratory Assistant or Supervisor. My experience aligns well with the qualifications you are seeking.
Dedicated and detail-oriented office administrator with over 3 years of experience in the health services sector. Proficient in managing office operations, maintaining patient records, and providing exceptional administrative support to healthcare professionals. Good at multitasking and working efficiently in fast-paced environments. Committed to enhancing patient care and ensuring smooth office functionality. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
8
8
years of professional experience
Work History
Medical Office Assistant
Scarborough Health Network
Scarborough
01.2024 - 04.2024
- Manage daily office operations, including scheduling appointments, processing patient intake forms, and maintaining patient records.
- Ensure compliance with HIPAA regulations while handling sensitive patient information.
- Coordinate insurance verification and billing processes, reducing claim rejections by 15%.
- Provide administrative support to healthcare staff, including managing correspondence and preparing reports.
- Administrative Assistant.
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
Medical Laboratory Assistant
Pharma Medica
Scarborough
01.2022 - 04.2024
- Maintained clean and fully operational laboratory equipment.
- Collected and processed specimens in medical environment.
- Performed routine cleaning and sterilization duties within the lab area.
- Conducted comprehensive blood tests, including CBC, lipid panels, and glucose levels, ensuring accurate patient diagnoses.
- Vital signs check. Urine Collection in a timely manner.
- Perform ECG and catheter insertion on subject.
- Calling subject for follow-up and monitoring.
- Performing breath test and administrative task.
Medical Laboratory Technician
Kingston Public Hospital
04.2016 - 08.2020
- Worked as a Laboratory tech in a high-volume medical testing laboratory, operated
- Maintained and obtained diagnostic equipment and tested patient blood samples
- Performs HIV and Syphilis rapid testing on serum specimen
- Prepare specimen for processing, that is enter demography using DISA LAB system and bar
- Collects and documents workload statistics and files safety reports as required
- Uses hospital information systems to access procedures
- Cleaning and sterilization of medical instruments. During my work, I managed 4 people. I was the lead due to my experience and long service.
- Accurately enter patient and test information for Ministry of Health requisitions.
- Answering and transferring phone calls.
- Instruct patients prior to collection of specimens, such as 24-hour urine collection and fasting for 2 hours.
- Ensure specimens and supporting documentation are completed as required in SOPs and ready for data entry and transportation to the laboratory, following established protocols for the handling of suitable and unsuitable samples.
- Collected stool and sputum samples effectively.
Education
Diploma - Health Services Administration
Centennial College
Toronto, Ontario06.2024
Diploma - Developmental Service worker
Dan Robert College of Healthcare
07.2022
Some College (No Degree) - Phlebotomy Technician
Health And Education Counsel Institution
Kingston JamaicaSome College (No Degree) - Phlebotomy Workshop
CIMT College
Scarborough OntarioSkills
- Medical Office Management
- Patient Scheduling
- Electronic Medical Records (EMR) Management
- Proficient in MS Office, email, and Internet applications
- Typing 50 wpm with 98% accuracy
- Sound leadership skills
- Strong communication abilities
- Excellent communication skills
- Customer Service
- Supervisor Management
- Data Entry and Management
- Communication and Interpersonal Skills
- Medical terminology proficiency
- Lab equipment maintenance
- Laboratory safety protocols
- Quality Control Procedures
- Laboratory Information Systems
- Sample Preparation
- Biohazard Waste Disposal
- Laboratory Assay Analysis
- Specimen Collection
Training
- Machine Transcription
- Customer Service
- Medical Office Procedures
- Medical Terminology
- CIMT College- Phlebotomy workshop Certificate – (September 2021)
- Canadian Phlebotomy Technician. 2023
- Mental health Aid Certificate- Year 2021
- Canada Red Cross-(CPR/First Aid Certificate)- Year 2022
- Health and Education Council Institution, Phlebotomy Certification) -Year 2013
Accomplishments
- I was promoted to a supervisory position due to long services and good work ethics/ knowledge of the job.
References
References available upon request.
Timeline
Medical Office Assistant
Scarborough Health Network
01.2024 - 04.2024
Medical Laboratory Assistant
Pharma Medica
01.2022 - 04.2024
Medical Laboratory Technician
Kingston Public Hospital
04.2016 - 08.2020
Diploma - Health Services Administration
Centennial College
Diploma - Developmental Service worker
Dan Robert College of Healthcare
Some College (No Degree) - Phlebotomy Technician
Health And Education Counsel Institution
Some College (No Degree) - Phlebotomy Workshop
CIMT College
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