Kimberley Leslie

Accounts Payables:

• Processed monthly re-occurring billing.
• Issued vendor purchase order’s in Nexus.
• Coded, processed, and entered incoming invoices in Nexus.
• Provided tenant chargebacks with supporting documentation.
• Processed monthly utility invoices.
• Replied to vendor inquiries, in a timely manner, with the results they were looking for.
• Monitored, tracked and ensured payments for all vacant and non-vacant unit utility accounts.
• Coordinated and supervised all contracts, including periodic reviews of all service contracts (i.e: maintained up-to-date contract log, verified invoices, and matched contract pricing to purchase order’s)

Account Receivable:

• I was responsible for rent collection, cheque posting, and the application of monies to tenant accounts in MRI
• Prepared and issued statement of Rental Agreement Notices and year end letters.
• Liaised with tenants and accounting regarding accounts receivable matters.

Tenant Relationships:

• Assisted the Property Manager with client relationship management
• Ensured excellent tenant relations and strong customer service
• Maintained and updated tenant information, including phone numbers, contact names, and emergency contact information as changes occurred.

Key Accomplishment:

Property Administrator for newly purchased industrial property in Vancouver, BC.
Entered all Lease Profiles into MRI, of the new tenants within the portfolio.

Accounts Payables:

• Issued vendor purchase order’s into Nexus
• Coded, processed, and entered incoming invoices into Nexus.
• Made sure all vendors were in compliance with Choice’s standard of Green, through SafeContractor.
• Double checked that each invoice and purchase order request, from the vendors, had the correct billing entity for the corresponding building unit.
• Replied to vendor inquiries, in a timely manner, with the results they were looking for.

Tenant Relations:

• Maintained an up-to-date tenant contact list for all properties, through Angus.

Key Accomplishment:
Helped out the Industrial Property Team with getting caught up on the back-flow of outstanding invoices and purchase orders to have entered in a timely manner.

Accounts Payables:

• Created purchase order’s, according to the description sent from the requester, either through email or Service Now.
• Replied to all Vendor inquiries regarding invoices, purchase order’s, missed payments, and any other requests, in a timely manner.
• Helped Vendors with their setup through Vendor Café, and helped with any troubleshooting they experienced.

Accounts Receivables:

• Managed and monitored the collection and reporting of tenant rental payments, through EFT/PAD.
• Followed up with any tenants for NSF payments, and coordinated to have the arrears cleared on their accounts.
• Reviewed the AR internal report for accuracy, including pre-payments, penny write off(s) and any credit applications.
• Updated the AR notes weekly, in Yardi, as per established guidelines.
• Prepared reconciliations of tenant accounts.
• Ensured all tenants submitted any EFT remittances and payments on time, at the beginning of every month.
• Updated the monthly PAD report and provided to the Property Managers for review and approval.
• Reviewed monthly rent rolls for tenants and provided the variances to the Property Managers for approval.
• Presented annual billings to tenants.
• Provided tenant chargebacks with supporting documentation.

Lease Administration:

• Reviewed and completed all Lease Administration and Data Integrity change forms, such as LAF’s and SMF’s.
• Prepared billing change and revision requests, along with tenant billings, and Rental Advise Notices.
• Managed parking setups for tenants.
• Created all new Vendor setups, which required to obtain documentation such as, WCB letters, current COI, direct deposit information, and GST verification.
• Helped with move in/out inspections and coordination.

Key Accomplishment:
Was part of the setup for a new national team, Portfolio Services. We were an important part of the Portfolio
Operations team and provided support with all administrative work. Which provided the Property Management team more time to meet up with our tenants in person, which in turn increased our customer services.

Client Services:

• Managed client inquiries via telephone, email, Amazon or in person.
• Managed business relationships with suppliers and other parties.
• Expedited orders within our organization to ensure on time fulfillment to our clients.
• Processed and managed incoming orders through Adagio software.
• Created shipping documentation and arranged couriers to clients utilizing Ship Station.
• Support of accounting and other activities as required.
• Direct sales (B2B).

Key Accomplishment:
Redesigned the order intake process to reduce lags in time from order placement to fulfillment.

Property Administration:

• Performed reception duties; answered main office line, responded to tenant requests as well as walk in traffic.
• Ordered all office supplies and maintained office equipment.
• Managed office mail and courier services.
• Managed Conference Centre meeting requests.
• Managed and maintained the Tenant Maintenance Request system.
• Engaged in routine correspondence, coordination of services, issuing Tenant and Contractor access and advisories.
• Assisted with building events coordination, new tenant welcome packages, new tenant onboarding and move in/move out coordination.
• Provided access card programming, booking of elevators and loading dock.
• Administered and maintained tenant’s and contractor’s insurance certificate program.
• Updated and maintained current building management documents, databases, manuals, reports, and contact lists.
• Ensured proper office file management and archive of files, leases, emails, and scanning of documents.

Accounts Payables:

• Processed and coded monthly re-occurring billing.
• Purchase order management in a manual system which took considerable time and effort to ensure all
  requests were completed in a timely fashion.
• Managed and issued work assignment requests, from tenants, to maintenance staff.
• Managed parking setups and collected monthly rent for all tenants.

Account Receivable:

• Monthly rent inputs, tenant chargebacks and maintained payables, through Yardi.
• Monthly bank reconciliations including follow up and collection of outstanding items.

Key Accomplishment:
Took initiative to improve the organization’s file structure by engaging an automated system which increased
productivity by 30%.