Kimberley Gee
Woodstock,ON
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs and handling customer concerns. Outstanding communicator offering strong phone etiquette and active listening skills. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.
Overview
14
14
years of professional experience
Work History
Quality Inspector
Kelly Services
Woodstock, Ontario
12.2025 - Current
- Inspected products for quality and conformity to specifications.
- Performed visual inspections of components for surface defects, ensuring compliance with quality standards.
- Conducted visual inspections for defects and inconsistencies in materials.
- Assessed finished items for defects and coordinated reworks to maintain product quality.
- Documented inspection results and communicated issues to supervisors for timely resolution.
Customer Care Representative
Morneau Shepell
Toronto, Ontario
06.2019 - 08.2022
- Provided exceptional support to clients through various communication channels.
- Educated clients on services and resources available for their needs.
- Provided accurate, valid, and complete information to clientele.
- Built sustainable relationships of trust through open communication with clients.
- Managed escalated issues by coordinating with relevant departments for resolution.
- Maintained up-to-date knowledge of company products and industry trends for informed support.
- Collaborated with team members to improve service delivery processes.
Customer Service Representative
Bill Gosling Outsourcing
London, Ontario
06.2015 - 05.2019
- Provided exceptional customer support via phone and email channels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Handled high-volume call traffic while maintaining quality service standards.
- Educated customers on products and services to enhance their experience.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained accurate records of customer interactions in the CRM system.
- Monitored customer feedback to identify areas for service improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Booking Agent
Global Telesales
Peterborough, Ontario
09.2012 - 10.2014
- Assisted clients in selecting travel packages tailored to their needs.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Managed communication with clients and vendors to confirm reservations.
- Utilized booking software to process transactions and maintain accurate records.
- Created and maintained client records, including contact information, payment histories, and booking preferences.
- Processed payments from clients in a timely manner according to established procedures.
- Coordinated comprehensive travel arrangements for clients, including flights and accommodations. for clients including flights, hotels, car rentals.
Education
Office Administration Certificate - Office Administration
Durham College
Oshawa, ONO.S.S.G.D - Business
Central Collegiate
Oshawa, ONSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Quality Control
- Visual Inspection
- Relationship management
- Verbal communication
- Inspection Reporting
- Attention to detail
- Time management
- Relationship building
- Problem solving
- Process Documentation
Timeline
Quality Inspector
Kelly Services
12.2025 - Current
Customer Care Representative
Morneau Shepell
06.2019 - 08.2022
Customer Service Representative
Bill Gosling Outsourcing
06.2015 - 05.2019
Booking Agent
Global Telesales
09.2012 - 10.2014
Office Administration Certificate - Office Administration
Durham College
O.S.S.G.D - Business
Central Collegiate