Quentin Short
Summary
Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Known for reliability, fostering productive team environment, and consistently meeting targets.
Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions.
Overview
9
9
years of professional experience
Work History
Quality Inspector
TPAM
Defiance
05.2025 - Current
- Inspected incoming materials to ensure compliance with quality standards, preventing defects in production.
- Conducted regular audits of production processes to identify non-conformities and maintain quality control.
- Collaborated with production teams to resolve quality issues quickly, minimizing production delays.
- Trained new employees on quality inspection procedures and safety protocols.
Sales Representative
Spectrum
01.2024 - 03.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Answered customers' questions regarding products, prices, and availability.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Exceeded sales targets through effective planning and goal setting.
- 10 of 11 monthly sales goals met.
Working Foreman
Conagra Brands
01.2021 - 12.2023
- Reduced downtime with proactive equipment maintenance and repair scheduling.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Hourly inspections with metal detector test to confidently know that our equipment is working and no other materials besides the product is only passing thorough.
- Working effectively to push out product and keep it consistent so that production flow is not interrupted.
- Interpreted safety documentation and implemented compliant procedures on work sites to prevent accidents.
- Inspected equipment and tools used for safe operation.
- Trained workers in proper methods, equipment operation and safety procedures.
Package Handler
FedEx
08.2020 - 12.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximizing the space of the trailer to exceed my load goal
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cook
Jerseys Grill and Bar
01.2017 - 07.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Crew Trainer
McDonald's
03.2018 - 05.2019
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Taught new team members correct procedures for all areas of operations.
- Encouraged customer-first mindset among crew members, leading to notable improvements in service delivery.
Education
High School Diploma -
Defiance High School
Defiance, OHSkills
- Customer service
- Team leadership
- Adaptation
- Service promotions
- Continuous development
- Corporate goals and targets
- Complaint resolution
- Customer relationship building
- Product and service knowledge
- Communication skills
Timeline
Quality Inspector
TPAM
05.2025 - Current
Sales Representative
Spectrum
01.2024 - 03.2025
Working Foreman
Conagra Brands
01.2021 - 12.2023
Package Handler
FedEx
08.2020 - 12.2020
Crew Trainer
McDonald's
03.2018 - 05.2019
Cook
Jerseys Grill and Bar
01.2017 - 07.2020
High School Diploma -
Defiance High School