Kimberley Berthiaume
231 David Crt Essex,ON
Summary
Proficient with instilling confidence and maintaining client relationships, adapting to any situation to enhance customer service and the customer experience. Excelling in communication and organization, ensuring meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Post Office Manager
Shoppers Drug Mart
07.2020 - 02.2024
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Operated computerized point of sale cash register and implemented an inventory management system
- Adhered to all Regulations as defined by Canada Post and acted in accordance with the SOP
- Increased employee satisfaction by providing ongoing training and support in a positive work environment.
- Developed a working knowledge of Front store operations, including merchandising, plano grams and back room inventory management
Scanning Coordinator
A&P/Metro
03.1996 - 02.2017
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Engaged customers in conversation and offered assistance in the location and selection of merchandise.
Education
Grade 12 -
St Anne's High School
Tecumseh, ONSkills
Excellent customer service
Hardworking and dependable
Detail oriented
Organized with good time management skills
Persistent in achieving or exceeding set objectives
Exceptional communication skills
Adept ability to work with and train a variety of people
Languages
English
Full Professional
Certification
JHSC - Certified Member 2023
Timeline
Post Office Manager
Shoppers Drug Mart
07.2020 - 02.2024
Scanning Coordinator
A&P/Metro
03.1996 - 02.2017
Grade 12 -
St Anne's High School