Kim Tran
Maple,ON
Summary
Proven Barista at South East Mango Viet Thai Cuisine, adept in beverage preparation and exceptional customer service, fostering a positive team environment. Skilled in cash handling and safe food practices, I enhanced customer satisfaction and sales through personalized service. Mentored new staff, contributing to a smooth and efficient operation. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
Work History
Barista
South East Mango Viet Thai Cuisine
5019 Spectrum Way Unit A3, Mississauga, ON L4W 0E4
07.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
Volunteer
YRDSB Summer Institute
400 16th Ave, Richmond Hill
06.2023 - 08.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Education
No Degree - Highschool Student
St Theresa of Lisieux Catholic Highschool
Richmond, ONNo Degree - Mathematics
Spirit of Math
Units 2-4, 563 Edward Ave Richmond Hill ON L4C 9WSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Safe Food Handling
Languages
English
Native or Bilingual
French
Professional Working
Vietnamese
Native or Bilingual
Timeline
Barista
South East Mango Viet Thai Cuisine
07.2023 - 01.2024
Volunteer
YRDSB Summer Institute
06.2023 - 08.2023
No Degree - Highschool Student
St Theresa of Lisieux Catholic Highschool
No Degree - Mathematics
Spirit of Math