- Ski
- Golf
- Helping others and giving back to the community
Kim Theberge
Whistler
Summary
Whistler local with 10 years of experience in frontline roles as a Flight Attendant and Service Director. Consistently recognized for exceptional performance. Awarded Brand Ambassador for three consecutive years at Air Canada. Demonstrated versatility and ability to remain calm under pressure in fast-paced environments with competing priorities. Known for excellent interpersonal skills, building strong relationships, and being responsible and warm. Dedicated to delivering high-quality service with a strong work ethic and attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Air Canada
12.2013 - Current
- 10 years of experience working long shifts ranging from 10-18 hours per day.
- Provided exceptional customer service in a variety of challenging situations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Resolved passenger conflicts and medical emergencies during flights.
- Routinely ensured that all policies and procedures were followed in accordance with Transport Canada regulations.
Service Director
Air Canada Rouge
01.2014 - 10.2017
- Led an in-flight service team, providing mentorship and guidance to enhance performance and achieve objectives.
- Served up to 600 passengers per trip ensuring protocols were adhered to.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
Bartender
Gogo Lounge
11.2012 - 01.2014
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma
École Des Trois-Saisons
Terrebonne, Quebec01-2010
Skills
- Guests service
- Team collaboration
- Food and beverage service
- Reliability and punctuality
- Professional appearance
Certification
- Serving It Right
- First Aid, CPR, and AED Certification
- Disney Institute Customer Service Excellence
Interests
LANGUAGES
English, French
Timeline
Service Director
Air Canada Rouge
01.2014 - 10.2017
Flight Attendant
Air Canada
12.2013 - Current
Bartender
Gogo Lounge
11.2012 - 01.2014
High School Diploma
École Des Trois-Saisons
Similar Profiles
SAMUEL DAPAPASAMUEL DAPAPA
Lead Station Attendant at Air CanadaLead Station Attendant at Air Canada
ALEXANDRE DAYANALEXANDRE DAYAN
Lead Station Attendant at Air CanadaLead Station Attendant at Air Canada
Serena BatraSerena Batra
Airports Help Desk Specialist at Air CanadaAirports Help Desk Specialist at Air Canada