ALEXANDRE DAYAN
Montreal
Summary
Transportation professional with significant experience in station operations and customer service. Known for maintaining high standards and delivering results through teamwork and adaptability. Reliable and flexible, excelling in communication and time management.
Overview
19
19
years of professional experience
Work History
Lead Station Attendant
Air Canada
01.2023 - Current
- Responsible for the safe and efficient on-loading and off-loading of cargo and customer baggage \ Preparing aircraft for arrival and departure.
- Effectively communicate and coordinate crew for all operational flight activities with all stake holders
- Marshalling or towing aircraft to gate positions for customer boarding and deplaning
- Driving and operating aircraft servicing vehicles and equipment.
- Ensure compliance with established corporate uniform and safety equipment standards
Banquet Coordinator/Supervisor
Sheraton Laval
01.2015 - 01.2024
- Planned, coordinate and controlled all related details with the client before and during the event
- Ensured the contracting process in accordance with the hotel's standards
- Planned, informed and communicated relevant information with the different operational departments to ensure the follow-up of contracts
- Coordinated client requests for audio-visual equipment and materials
Event Coordinator/Supervisor
Decor Duvernay
01.2006 - 02.2023
- Communicated with clients to established their event needs and recommended design options within budget
- Worked within deadlines to coordinated the execution of tasks until the project is completed
- Supervision of the decoration team to ensure correct implementation and design of the event space.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Customer Service Agent
WestJet Airlines
01.2013 - 01.2021
- Controlled daily flight and check-in procedures with high on-time performance to ensure efficient operations
- Problem-solved, prioritized, and multitasked in everyday duties while assisting passengers throughout all stages of their travel journey
- Handled unruly passengers and irregular operations with professionalism, empathy, and efficiency
- Identified and reported hazards or incidents encountered in daily operations to meet and prioritize aviation’s commitment to safety
Lead ramp Agent
Airport Terminal Services
01.2010 - 01.2013
- Marshalling or towing aircraft to gate positions for passenger boarding and deplaning
- Load and unload passenger baggage, cargo, and mail
- Drive and operate aircraft servicing vehicles and equipment
- Stock aircraft with needed supplies
Education
Cegep - Administration
College Montmorency
Laval04-2009
Skills
- Ability to thrive in high pressure situations
- Strong interpersonal and communication skills
- Ability to shift focus given changing priorities and time constraints
- Proficiency with PC (Word, Excel, MS Outlook)
- Experienced in conflict resolution and problem solving
- Highly organized with focused on precision
- Workplace safety
- Reliability and punctuality
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Lead Station Attendant
Air Canada
01.2023 - Current
Banquet Coordinator/Supervisor
Sheraton Laval
01.2015 - 01.2024
Customer Service Agent
WestJet Airlines
01.2013 - 01.2021
Lead ramp Agent
Airport Terminal Services
01.2010 - 01.2013
Event Coordinator/Supervisor
Decor Duvernay
01.2006 - 02.2023
Cegep - Administration
College Montmorency
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