Summary
Overview
Work History
Education
Skills
Timeline
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Kim Skuce

Springbrook,AB

Summary

Dynamic and results-driven professional with a proven track record at Farmasi, excelling in client relationship management and strategic planning. Adept at problem-solving and enhancing customer experiences, I leverage analytical thinking to implement process improvements that drive business growth and client satisfaction. Committed to continuous improvement and fostering strong team collaboration.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience

Work History

Farmasi Make up Consultant On -Line

Farmasi
04.2022 - 02.2025
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Observed packing operations to verify conformance to specifications.

Sales Clerk

Winners & HomeSense
03.2020 - 12.2020
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.

Monat Hair Sales Consultant

Monat Global Inc.
03.2015 - 04.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

No Degree - Cosmetology

Sir Guy Carelton
Ottawa
09-1986

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • Integrity and honesty
  • MS office
  • Analytical thinking
  • Strategic planning
  • Issue resolution
  • Customer relationship management
  • Time management
  • Client engagement
  • Work Planning and Prioritization
  • Continuous improvement
  • Client rapport
  • Organizational development
  • Processes and procedures
  • Process improvement
  • Performance tracking
  • Assessments
  • Performance assessments
  • Requirements gathering
  • Work product development
  • Multitasking and organization
  • Verbal and written communication
  • Sales strategy
  • Teamwork and collaboration
  • Relationship building
  • Active listening
  • Project management

Timeline

Farmasi Make up Consultant On -Line

Farmasi
04.2022 - 02.2025

Sales Clerk

Winners & HomeSense
03.2020 - 12.2020

Monat Hair Sales Consultant

Monat Global Inc.
03.2015 - 04.2019

No Degree - Cosmetology

Sir Guy Carelton

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Kim Skuce