Kimberly McDonald
Calgary,Canada
Summary
With over fifteen years of experience in logistics and supply chain management, I am an expert in propane logistics and transportation. I have a proven track record of providing commercial support, identifying and troubleshooting issues, communicating effectively, and maintaining process documentation. I have a strong attention to detail and analytical skills, as well as the ability to foster strong relationships and collaborate with operational teams across North America in the trucking and rail industry. I am passionate about finding efficiencies and solving problems in the transportation and logistics arena. In addition to logistics expertise, I am looking for new challenges and opportunities to contribute to organizations that value innovation, quality, and customer satisfaction. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
NGL Scheduler
Superior Gas Liquids
2022.08 - 2024.06
- Ensure reliable scheduling of Propane receipts and deliveries across Western Canada and within the United States
- Provide commercial support for marketing and origination activities as required
- Identify, troubleshoot, and correct issues quickly and effectively
- Communicate clearly and effectively both within the team and with external contacts to understand issues and solve problems
- Manage and communicate supply and demand positions to traders, marketers, and originators
- Maintain awareness and expertise on pipeline logistical matters, including outages, operational conditions, available capacity, etc., and take the initiative to keep the team informed
- Participated in implementing TMS at our Langley facility which helped reduce inventory loss by 25% with more accurate scale measures put in place
- Execute cost management, accruals, and invoice validation
- Manage nominations and daily shipping schedule for all movements and all modes of transportation (truck, pipeline, rail).
Logistics Coordinator
Superior Propane
2020.09 - 2022.08
- Built positive, collaborative relationships with all points of contact and work collaboratively to utilize available resources to successfully meet customer needs and expectations
- Act as the primary point of contact for up to 20 Drivers, dispatching daily work and ensuring order fulfillment
- Monitor the progress and execution of the work plans and adjust schedules accordingly to minimize and prevent out of gas (OOG) occurrences
- Troubleshoot and resolve issues encountered by the Driver, including routing or scheduling issues or conflicts, and activate fleet contingency plans when necessary
- Confirm and verify delivery appointments, reschedule appointments and complete account maintenance as required to increase efficiency and to prevent OOG occurrences and improve response / delivery time to customers
- Conduct interval analysis to ensure effective and timely delivery and minimal OOG to optimize the workbench
- Ensure customers are aware of delivery challenges that might affect their delivery
- Collaborate with Field Management to update and provide feedback on day-to-day operations, staffing activities and the achievement of performance standards
- Immediately notify the Field Management of any safety, performance and attendance issues or successes
- The Market Manager, as the direct manager of the Driver, will then manage the situation accordingly, addressing performance gaps to performance standards
- Ensure the integrity of data within the ADD ERP System & Roadnet's Transportation Suite
- Review, manage, and report on daily delivery transactions working with the Delivery Manager to achieve KPI targets.
Logistics Coordinator
Sundial Cannabis
2019.05 - 2020.04
- Manage 100 percent of Outbound Recreational to Canadian markets
- Communicate with planning & processing & packaging teams to ensure that commitments are understood and met
- Primary contact point with recreational market customers for deliveries, customer service, and any concerns related to receipt of goods
- Communicate any changes to all customers and internal stakeholders in a timely fashion
- Book shipments and coordinate with logistics providers
- Monitor sales order fulfillment, PO completion and finished good deliveries
- Generate KPI and summary reports as required
- Communicate with procurement and warehouse teams to ensure that requirements are understood and met
- Communicate any changes to affected parties in a timely fashion
- Book shipments and coordinate with logistics providers
- Monitor internal PO completion and raw materials deliveries.
LTL Western Coordinator
Bison Transport Inc.
2016.02 - 2019.05
- Responsible for having a strong understanding of how traffic flows in the region and the strategies available to meet balance goals
- Ensure maximum equipment utilization while maintaining targeted customer service levels
- Aid in the translation of customer needs into positive action by the company
- Develop strong customer service relationships
- Manage service expectations and prescribe solutions where possible
- Coordinate with internal and external teams to ensure demand and timelines are met.
Claims Auditor
Canadian Pacific Railway
2015.02 - 2015.11
- Respond to Payroll inquiries from union employees and supervisors
- Accurate entering and auditing of all payroll related information in CMA and SAP
- Understanding and following of Collective agreements and audit controls
- Support Crew Member claims and help translate timeslips
- Audit weekly and monthly service area claims to ensure accuracy and validity
- Work with Field Operations to ensure Crews are abiding by the Collective Agreement.
Rail Traffic Controller
Canadian Pacific Railway
2007.11 - 2015.02
- Responsible for the safe and efficient operation of the railway within your assigned territory
- Provide control functions to ensure the safe movement of trains and other on-track railway equipment
- Minimize delays to all railroad traffic through effective planning and scheduling
- Communicate, interpret and relay signals and other indications affecting train movements
- Coordinate train meets to optimize railroad performance
- Ensure cost effective movement of trains and other on-track railroad equipment to optimize physical and human resource assets
- Enter data into the various information and control systems
- Maintain an on-going awareness of the operation of the railway, equipment and signals, car handling, operating manuals, computer applications and collective agreements
- Assist in solving problems any problems that arise in assigned territories.
Equipment Coordinator
Canadian Pacific Railway
2004.10 - 2007.11
- Work with Product Design, T&E and the OC to coordinate and identify storage locations in order to optimize fleet utilization and equipment rents
- Work with Customer Service to provide and assist the flow of cars to customers as required
- Create action plans for empty cars, ensuring the best use of company assets
- Monitor and control the fluidity of the fleets
- Effectively manage the distribution of empty car supply
- Monitor and bill idle equipment
- Helped create and manage Ipsco Pipeline flatcar fleet.
Crew Dispatcher
Canadian Pacific Railway
2002.02 - 2004.10
- Communicate effectively with Corridor Team to ensure crew availability for all assignments
- Interpret and apply Collective Agreements and local rules to ensure safe and effective use of unionized employees
- Dispatch T&E employees to their various assignments
- Perform weekly crew changes for T&E using both manual and 7-day systems
- Work under pressure to meet weekly deadlines assigning jobs and schedule updates for T&E employees
- Compile and monitor annual vacation allotment, including CMA schedule updates, vacation changes and book ons/offs.
Education
Level 2 -
Wine & Spirit Education Trust
11.2021
Kinesiology and Exercise Science -
The University of Lethbridge
01.2002
Skills
- Contractual Obligations
- Customer Requirements
- Change Management
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Problem-Solving
- Resource Planning
- Strong Problem Solver
- Computer Skills
- Data Entry
Personal Information
Title: Logistics specialist, Operation efficiency, Scheduling Management
Languages
English
Native or Bilingual
Timeline
NGL Scheduler
Superior Gas Liquids
2022.08 - 2024.06
Logistics Coordinator
Superior Propane
2020.09 - 2022.08
Logistics Coordinator
Sundial Cannabis
2019.05 - 2020.04
LTL Western Coordinator
Bison Transport Inc.
2016.02 - 2019.05
Claims Auditor
Canadian Pacific Railway
2015.02 - 2015.11
Rail Traffic Controller
Canadian Pacific Railway
2007.11 - 2015.02
Equipment Coordinator
Canadian Pacific Railway
2004.10 - 2007.11
Crew Dispatcher
Canadian Pacific Railway
2002.02 - 2004.10
Level 2 -
Wine & Spirit Education Trust
Kinesiology and Exercise Science -
The University of Lethbridge
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