Kim Kennedy
North Bay
Summary
Dynamic Assistant Manager at Dairy Queen with a proven track record in customer service and employee training. Recognized for enhancing customer satisfaction through innovative problem-solving and effective shift management. Skilled in operational oversight and regulatory compliance, consistently ensuring high standards and efficient processes.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Dairy Queen
North Bay
03.2001 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Reviewed completed work to verify consistency, quality, and conformance.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
West Ferris
North Bay, ON06-1995
Skills
- Customer service
- Employee training
- Shift management
- Operational oversight
- Regulatory compliance
- Time management
Affiliations
- Big fan of movies
- Love babysitting niece and nephew
References
References available upon request.
Timeline
Assistant Manager
Dairy Queen
03.2001 - Current
High School Diploma -
West Ferris
Similar Profiles
Megan KoppMegan Kopp
Crew Member Trainer at Dairy Queen Grill & ChillCrew Member Trainer at Dairy Queen Grill & Chill
KYLE HAMILTONKYLE HAMILTON
Shift Manager at Dairy QueenShift Manager at Dairy Queen
Tristine SweedenTristine Sweeden
Team Leader at Dairy Queen Grill & ChillTeam Leader at Dairy Queen Grill & Chill