Kim Kendall
Carstairs,AB
Summary
Dynamic professional with extensive experience at Northview Apartment REIT, excelling in team communication and safety procedures. Proven track record in enhancing operational efficiency and customer satisfaction through strategic planning and process improvements. Adept at managing budgets and fostering strong public relations, resulting in significant cost savings and improved service delivery. Extremely detailed and organized.
Overview
14
14
years of professional experience
Work History
Winter Road Camp Manager
RTL Construction
Yellowknife, NT
12.2020 - 04.2025
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Managed camp logistics, coordinating resources and schedules for construction activities.
- Implemented process improvements, optimizing workflow efficiency across various projects.
- Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
- Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp personnel.
- Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
- Coordinated transportation logistics for staff, ensuring timely arrivals and departures while maintaining safety standards.
- Managed budget effectively, resulting in cost savings without compromising on program quality or staffs experience.
Regional Manager
Northview Apartment REIT
Yellowknife, NT
10.2019 - 11.2020
- Led operational strategies to enhance property management efficiency across multiple locations.
- Developed and implemented training programs for regional staff, improving team performance and cohesion.
- Analyzed market trends to optimize rental pricing and occupancy rates within the portfolio.
- Formed strong relationships with stakeholders, ensuring alignment on strategic initiatives and operational goals.
- Conducted regular performance evaluations to identify areas for improvement among staff.
- Executed budget planning processes, ensuring financial targets were met while maintaining quality service.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and communication.
- Established and maintained operational standards for 34 apartments and townhomes.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures.
- Motivated regional staff (Leasing Agents)to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Facilities Manager
Northview Apartment REIT
Yellowknife, NT
10.2013 - 10.2019
- Managed facility maintenance schedules to ensure operational efficiency and safety compliance.
- Led a team in implementing energy-saving initiatives, reducing overall operational costs.
- Oversaw vendor contracts and negotiations.
- Developed and enforced safety protocols, enhancing workplace safety standards across the facility.
- Coordinated facility upgrades and renovations, aligning with strategic organizational goals and timelines.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Achieved cost savings through negotiating contracts and leveraging long-term relationships with suppliers.
- Maintained regulatory compliance by staying up-to-date on relevant, codes and standards.
- Supervised staff of 50 in day-to-day activities.
- Provided mentorship and guidance to staff members, fostering a positive work environment.
- Led cross-functional teams to complete complex facility projects on time and within budget constraints.
- Documented records on pricing, energy consumption and activity reports.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
Leasing Agent
Northview Apartment REIT
Yellowknife, NT
09.2011 - 10.2013
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Assisted with lease negotiations, ensuring compliance with company policies and regulations.
- Managed tenant inquiries, providing exceptional customer service and resolving issues promptly.
- Developed marketing strategies to enhance property visibility and attract potential renters.
- Maintained accurate records of leases and renewals.
- Analyzed market trends to recommend rental pricing adjustments for competitive positioning.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Kept meticulous records of correspondence between management and tenants.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
Education
Office Administration - Office Administration
NSCC
Sydney, NSSkills
Team communication
Safety procedures
Public relations
Activity planning
Languages
English
Timeline
Winter Road Camp Manager
RTL Construction
12.2020 - 04.2025
Regional Manager
Northview Apartment REIT
10.2019 - 11.2020
Facilities Manager
Northview Apartment REIT
10.2013 - 10.2019
Leasing Agent
Northview Apartment REIT
09.2011 - 10.2013
Office Administration - Office Administration
NSCC