Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kim Kaitell

London,ON

Summary

Entrepreneur and seasoned performer with years of small business operations and customer relations, notably at Blu Harbour Spa and OĀZA.

Creative problem-solving and staff management skills

Team leadership with focus on customer service.

Overview

19
19
years of professional experience

Work History

Owner

Blu Harbour Spa
06.2018 - Current
  • Manage day-to-day business operations.
  • Develope and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Owner

OĀZA
04.2012 - Current

Customer service and sales in small retail location.

Ordering and organizing merchandise.

Invoicing and inventory.

Character Actor

Gumshoe Mysteries
10.2005 - Current

Entertainer, engaging with audience.

Provide fun!

Memorizing lines and working alongside other actors to build a scene.

Quick and Creative thinker with strong improvisational skills.

Director

Theatre Nemesis
10.2005 - Current

Organized, motivated and instructed groups of actors.

Liaison between playwrights, technical crew and venues.

Creative consultant.

Relay and execute my ideas and vision.

Teacher

Elegance School
09.2016 - 06.2018

Hands on and classroom instruction for groups of esthetic students.

Focus on teaching customer service.

Modeling professional conduct in a spa setting.

Organizing and motivating individual and group participation.

Overseeing exams.

Group discussion and brainstorming sessions with other staff.

Education

Art Studies

Atelier Blu-Verte
Bordeaux, France

Esthetician, Honours - Esthetics

Elegance School
London, ON
2010

Aromatherapist - Aromatherapy

Alternative School of Medicine
London, ON
09.2006

Skills

  • Customer service and relations
  • Experienced living in another culture
  • Some French language skills
  • Creative problem solver
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Staff Management
  • Team Oversight
  • Financial Management
  • Staff hiring

Languages

English
Native or Bilingual
French
Limited Working

Additional Information

I love to travel and meet new people.

I lived in France for 2 years, where I had the opportunity to study art and learn the language.

I have travelled across Canada, some of the US and Europe.

My other passion is Directing theatre and teaching classes in Aromatherapy. I have a hands on approach, spending time with individuals within groups and ensuring everyone is comfortable and having fun.

I want people to feel welcomed and heard.

At the spa, pampering (customer service) is my specialty.

Timeline

Owner

Blu Harbour Spa
06.2018 - Current

Teacher

Elegance School
09.2016 - 06.2018

Owner

OĀZA
04.2012 - Current

Character Actor

Gumshoe Mysteries
10.2005 - Current

Director

Theatre Nemesis
10.2005 - Current

Art Studies

Atelier Blu-Verte

Esthetician, Honours - Esthetics

Elegance School

Aromatherapist - Aromatherapy

Alternative School of Medicine
Kim Kaitell