Kim Faires
Surrey,Canada
Summary
Ambitious, self-motivated professional with highly praised interpersonal, organizational, multitasking, and management skills, seeking to launch a new career. Adept in the simultaneous management of multiple complex projects, with analytical approach to problem solving gained from experience through retail management field. Personal and professional; effective in written/verbal communication and skilled in interacting with individuals from all organizational levels.
Overview
23
23
years of professional experience
Work History
Manager
Reitmans
03.2017 - Current
- Provide management of all daily store operations, execute and enforce corporate-driven programs, promotions and policies; oversee sound merchandising and loss prevention strategies, maintain presentation/service standards, ensure optimum customer satisfaction, associate morale, attainment of P&L goals; daily oversight of all departments, supervision/training/scheduling/payroll for up to 30 associates. Salesforce and Dayforce planning and scheduling. Training store managers, new hires and area support.
Office and Wellness Manager
Saje Natural Wellness
02.2016 - 02.2017
- Oversee reception area, facility cleaning team, meetings, events, office supplies, telephone and computer needs on a daily basis. Set up email addresses and manage corporate directory. Assist COO and leadership team with office needs, travel arrangements, and meeting needs. Create and distribute weekly sale report to the company. Data entry, filing, management of petty cash, and oversee food budget for distribution office.
- Lead wellness values by encouraging company wellness initiatives.
- Created successful contests and tracking systems to achieve wellness goals.
- Ensured on a daily/weekly basis healthy meal options were available at all times.
Store Manager
Saje Natural Wellness
07.2012 - 03.2016
- Developed a strong team driven to provide exceptional service and increase sales by 150% in store exceeding expectations. Training and development of new managers, merchandising, inventory control, building business through networking, increased customer satisfaction, successfully initiated and executed street teams for local community functions.
- Increased sales in store by at least 120% consistently for 3 years
- Highest Kpi’s
- 100% results in all areas of sales, operations, visuals, and inventory control for 3 years.
Multi Store Manager and District Facilitator
Boutique Jacob
09.2005 - 07.2012
- Provide simultaneous management of all daily store operations, execute and enforce corporate-driven programs, promotions and policies; oversee sound merchandising and loss prevention strategies, maintain presentation/service standards, ensure optimum customer satisfaction, associate morale, attainment of P&L goals; daily oversight of all departments, supervision/training/scheduling/payroll.
- Functioned as district facilitator providing training, coaching to new and existing managers and staff while maintaining high volume multi store manager position.
- Demonstrated talent for staff development and operational excellence through working in various locations improving store standards, inventory control, visual implementations, staff training, and customer service.
Merchandise Manager
Old Navy
07.2002 - 08.2005
- Merchandising largest department in store earning 45% of store sales, hiring, training, developing, coaching, and correcting employees, scheduling, inventory, business and budget planning, daily operation of store opening, sales, merchandising, receiving, and supervision of up to 90 employees.
- Led training for store management and staff for new location in areas of merchandising, time management, and overall store operations.
- Gained recognition for increasing level of teamwork throughout store departments and management staff.
- Regularly called up to act as store manager and take initiative to get tasks done in a proactive manner.
Education
Professional - Office Administration
Trend College
Skills
- Customer service
- Team leadership
- Staff training and development
- Performance management
- Operations management
- Business administration
- Inventory management
Timeline
Manager
Reitmans
03.2017 - Current
Office and Wellness Manager
Saje Natural Wellness
02.2016 - 02.2017
Store Manager
Saje Natural Wellness
07.2012 - 03.2016
Multi Store Manager and District Facilitator
Boutique Jacob
09.2005 - 07.2012
Merchandise Manager
Old Navy
07.2002 - 08.2005
Professional - Office Administration
Trend College