Kikumba O. Dimoke
Montreal,Canada
Summary
Seeking a position in a growth-oriented company, utilizing my skills and experience to start a long lasting career in cybersecurity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
E-Care Specialist
SCOTIABANK
01.2018 - 09.2022
- Scotia iTRADE is a division of Scotia Capital Inc
- It is a brokerage firm dealing with trading equities and investing
- The Company is the leading direct investing provider in registered products such as TFSA, RRSP and family assistance programs such as the RESP, one of the largest trading administrators of retirement investment plans in Canada
- Worked primarily with traders and registered product specialists and gave assistance with contributions, transfers and stocks trading
- Managed customer inquiries for all products and servicCustomer service/Technical support was given through emails, live chats and social media
- Managed over 50 customer emails per day
- Answer all inquiries regarding trading, stocks, transfers, tax, contributions, registered products, etc.
- received employee of the month accolade on many occasions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
VOXDATA Solutions
05.2015 - 01.2017
- Voxdata is an outsourcing call center service company who developed there multi-faceted expertise since 1995
- Inbound calls for the cell phone company Koodo (Telus)
- Tasks : Billing inquiries, technical support, activations, help desk
- Assisting the customer with all inquiries and issues related to their account
- Promote upgrade of products and sales
- Developed ability to work under pressure, fast and with precision, /sales
- Answered constant flow of customer calls with minimal wait times.
Education
Certificate - Applied Cybersecurity
MCGILL UNIVERSITY
Montreal, QC06.2023
Diploma - General Studies
Dawson College
Montreal, QC12.2013
Skills
- Highly professional, punctual, efficient and dependable
- Ability to prioritize workload and meet deadlines
- Excellent communication skills and strong team player
- Fast learner
- Microsoft Word, Excel and Outlook
- Knowledgeable in Cybersecurity : SEIM, TRIAGE, VMware, Linux, incident response, etc
- Intrusion Detection and Prevention
- Security Best Practices
- Vulnerability and Penetration Testing
- Risk Mitigation
- Wire Shark Software
- Linux Server
Timeline
E-Care Specialist
SCOTIABANK
01.2018 - 09.2022
Customer Service Agent
VOXDATA Solutions
05.2015 - 01.2017
Certificate - Applied Cybersecurity
MCGILL UNIVERSITY
Diploma - General Studies
Dawson College
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