Trudy Packer
Peace River,AB
Summary
Experienced with regulatory compliance and licensing procedures, ensuring thorough adherence to industry standards. Utilizes negotiation and analytical skills to streamline processes and resolve issues effectively. Track record of maintaining strong stakeholder relationships and ensuring smooth operations.
Overview
26
26
years of professional experience
Work History
Liquor/Cannabis Licensing Specialist
AGLC
07.2018 - Current
- Conducted comprehensive license reviews to ensure compliance with regulatory requirements.
- Developed and implemented streamlined licensing processes to enhance operational efficiency.
- Collaborated with internal teams to resolve licensing inquiries and support stakeholder needs.
- Prepared detailed reports on licensing activities, identifying trends and areas for improvement.
- Determined the eligibility of an applicant for Cannabis , special events, and Class Licences.
Prize Payout Representative - Lottery and Gaming
AGLC
06.2014 - 07.2018
- · Responsible for the day-to-day processing of lottery ticket prize claims for amounts between $1,000 to $20,000, for both on-line and Scratch ‘N Win tickets.
- · Follow due diligence procedures as defined by the Western Canada Lottery Corporation (WCLC) and (AGLC).
- · Maintain claimant files using AGLC Share Point tracking system and ensure all claimant records are current and complete.
- · Assist with other duties as required in the Prize Payout office such as the accurate calculations of all money transactions through the Daily cheque Reconciliation Report, organization and update of the Scratch n’ Win binder, and ordering supplies for the office.
- · Answering telephone inquiries pertaining to lottery prize inquiries and assisting over the phone claimants with the prize’s claim process.
Slot Financial / Floor Supervisor
Palace Casino
10.1999 - 07.2012
- Supervised daily operations to ensure compliance with safety and service standards.
- Trained staff on customer service techniques and casino protocols, enhancing guest experiences.
- Coordinated scheduling and workflow to optimize team efficiency during peak hours.
- Implemented process improvements that reduced wait times and increased guest satisfaction.
- Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.
- · Replenish and balance NRT and ATM Supervised and monitored cash cage and count room employees on shift.
Education
Developmental Supervisory Course
University of Alberta
Edmonton, None03-2005
High School Diploma -
Discovery Collegiate
Bonavista, NFLD05-1999
Skills
Highly dependable, punctual, and efficient Reliable and adaptable; learn quickly and take initiative Enjoy keeping busy, learning new skills, and developing systems to get the job done effectively using the company's resources Ability to work independently within a team environment
I value myself as a respectful human being, willing to contribute to team effort and to create a good work environment I pride myself on the professional and ethical relationships developed with co-workers and management
Timeline
Liquor/Cannabis Licensing Specialist
AGLC
07.2018 - Current
Prize Payout Representative - Lottery and Gaming
AGLC
06.2014 - 07.2018
Slot Financial / Floor Supervisor
Palace Casino
10.1999 - 07.2012
Developmental Supervisory Course
University of Alberta
High School Diploma -
Discovery Collegiate
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