Kiki Thiara-Mahal
Moorpark
Summary
To obtain a position that utilizes my vast experience in beauty and aesthetic industry. Driven to grow brands and grow with the company longterm.
10 years' experience in Account Management positions, 15+ years' experience in various aspects of sales.
Excellent team motivator Skilled Make-Up Artist for Celebrity Promotion, e.g. Sundance Film Festival '07 and Vendor representative at beauty trade shows and Dermatology conferences.
Overview
26
26
years of professional experience
Work History
Patient Care Coordinator
Laseraway Medical Group
Woodland Hills
07.2025 - Current
- Closing aesthetic treatment sales to new and existing patients with consultative selling techniques and calling on average of 75-100 warm leads per day.
- Educating patients of services and recommended treatment plans, pre and post care, and financial options with lenders.
- Documenting all communication notes in CRM platforms and executing daily administrative tasks.
- Prepping patients before treatments, assisting in clean up and sanitation of treatment rooms, and daily housekeeping duties.
- Highlights: Frequently meeting and surpassing monthly productivity targets of $50K. Frequently mentioned in daily leaderboard as top sales within territory.
Clinical Relations/Compliance Aftercare
Sleep Disorder Center ( Camarillo )
Camarillo
09.2024 - 05.2025
- Generated sales revenue through referrals for diagnostic testing of Sleep Apnea and Mobile Cardiac Telemetry.
- Overseen Compliance AfterCare department to maximize growth revenue.
- Executed business development practices by cold/warm calling, emailing, personal visits in order to introduce services and generate revenue.
- Completed patient intake screenings for sleep and cardiac related symptoms with past patients and previous referral sources.
- Ensured Compliance department has entered all accurate information on both EMR and CRM platforms.
- Scheduled consultations with partner physicians in timely manner.
- Verified insurance eligibility and benefits
- Ensured service journey for patient is quick, efficient and outstanding.
- Met and surpassed weekly and monthly KPI and revenue targets.
- Highlights: Frequently surpassed targets with management praise of efficiency and team support.
- Reason for leaving: Financial challenges of company and position eliminated.
Account Manager
Aderans Hair Goods
Chatsworth
06.2023 - 02.2024
- Prospected for new accounts through email, cold-calling, and in-active lead lists.
- Built relationships with new and existing accounts.
- Collaborated with Marketing and Operations departments to assist in promotional advertising campaigns.
- Maintained accurate records of all customer interactions using CRM- BrightPearl software tools.
- Resolved client issues with customer-centric solutions and enhancing client retention.
- Highlights: Recognized as highest unit/dollar sales from dormant accounts.
- Reason for leaving: Integrity related observation against company policy.
Customer Experience Coordinator-Remote-Global
Youth to the People, L'Oreal / Adecco-Contract
Los Angeles
09.2022 - 04.2023
- Increased positive brand awareness and sales in digital space
- Conducted Skin Session consultations through skin analysis, identifying skin concerns, educating on relevant products, designing customized routines, and tracking client through to sales of bundle kits
- Innovated the customer experience by transforming a cold shopping-basket experience into an interactive and highly self-motivating personalized care routine
- Ensured client satisfaction from beginning to end of client's inquiry by educating, sales, proper usage and ultimately creating further sales, replenishment, and referrals
- Accurately recorded all communications in CRM Hubspot and Salesforce database, Sales Tracking Spreadsheets, and client notetaking tools
- Highlights: Received continual 5-star client survey reviews and exceeded expectations within Customer Experience platform.
Account Coordinator-Bay Area, Central &Southern California
Dermablend, L'oreal/Independent Contractor
California
01.2000 - 07.2013
- Managed over 53 Macys, Ulta and Dillards accounts totaling $1 million in volume
- Conducted regular sales reporting and analysis in order to strategize on moving business forward
- Maintained optimal stock levels and merchandising upon store visits
- Represented brand at industry trade shows and dermatology conferences, and frequently requested by upper management to be representative at high profile events
- Conducted large department trainings and counter trainings quarterly with motivational incentives
- Maintained relationships with Department Managers, Store Managers, District Managers, Plastic Surgeons and Dermatologists to further increase sales
- Created and executed events for further brand awareness
- Highlights: Averaged 12% growth over previous year in all accounts and met quarterly bonuses regularly as well as being frequently chosen from entire US team to represent brand at Celebrity events, trade shows, and medical conferences.
- Reason for leaving: Division wide reorganization and position eliminated.
Education
Certificate of Completion - Medical Assistant
US Career Institute
Denver, COCertificate - Media Make-Up (Film, TV, Print)
Award Studio
Burbank, CACertificate - Esthetics
Newberry School of Beauty
Granada Hills, CANear Completion of BS Degree - Business-Marketing
San Francisco State University
San Francisco, CASkills
- Microsoft Office, Outlook, Word, Excel proficient
- CRM proficient ( Salesforce, Hubspot, Zoho, LMS)
- Virtual meetings ( MS Teams, Zoom, Google Suite)
- Licensed Esthetician, Medical Assistant, Certified Make-Up Artist
- Hard worker, self starter, strong work ethic
- Excellent oral, written, and interpersonal communication skills
- Proven track record for achieving and surpassing sales targets
- Highly detail-oriented and impeccable organizational skills
- Polished, poised and professional demeanor
- Client Relationship Management and Retention
- Visual and retail merchandising skills
- Sales reporting and analysis
Additional Retail Sales Positions ( LA Area):
- Brand Ambassador (Bloom/Nordstrom)-Cartier Fragrances
- Freelance Fragrance Selling Specialist (Bloom/Nordstrom/Macys)- PUIG, Loreal, Coty, Dior
- Brand Ambassador(Bloom/Nordstrom)-Gucci
- Counter Manager ( Bloomingdales Beverly Center)-Borghese-
- Beauty Advisor ( Bloomingdales Beverly Center)-YSL
- Beauty Advisor ( Nordstrom/Westwood)-Estee Lauder
Timeline
Patient Care Coordinator
Laseraway Medical Group
07.2025 - Current
Clinical Relations/Compliance Aftercare
Sleep Disorder Center ( Camarillo )
09.2024 - 05.2025
Account Manager
Aderans Hair Goods
06.2023 - 02.2024
Customer Experience Coordinator-Remote-Global
Youth to the People, L'Oreal / Adecco-Contract
09.2022 - 04.2023
Account Coordinator-Bay Area, Central &Southern California
Dermablend, L'oreal/Independent Contractor
01.2000 - 07.2013
Certificate - Media Make-Up (Film, TV, Print)
Award Studio
Certificate - Esthetics
Newberry School of Beauty
Near Completion of BS Degree - Business-Marketing
San Francisco State University
Certificate of Completion - Medical Assistant
US Career Institute